Office Admin Coordinator - Canon Business Process Services, Inc.

The primary job duty for Office Administration Coordinator is to provide administrative support within the administration function, including (not limited to): project data gathering, invoice processing, various scheduling and calendar maintenance, supply ordering, and maintaining various chargeback allocations.

Core Activities:

• Answer the telephones, takes messages, typing as required.
• Handle basic inquiries and interacts with peers and management-level staff, primarily with inside contacts.
• Make travel arrangements on an infrequent basis
• Solve routine problems and refers more complex issues to higher levels
• Create reports requiring some manipulation of information, but generally uses established data or information provided by others

Office Administration Coordinator may also assist Customer with the following:

• Onboarding Support Services related to employees working from home that need assistance with setting up their computer equipment, downloading certain software and applications, and assigning work phone numbers.
• Off boarding Support Services related to collecting employee equipment laptops, cell phones, iPads, and other desk equipment.
• Asset Management – assist Customer in preparing the ITADs for the disposal of all outdated, unused equipment (i.e. laptops, docking stations, monitors, etc.). All serial numbers/service tags must be entered into an excel sheet and downloaded into the Asset Track Management System
• Update Customer’s CREST system with the seat assignments and telephone numbers (both cell & desk) for new hires.
• Data entry
• Individual user delivery – Offer support to employees who have laptop issues and need new laptops ordered and shipped to their homes. Cell phone issues, assist in obtaining upgrades and/or replacement phones to the employees who need them.
• Assist employees working from home (due to COVID-19) by ordering needed equipment (monitors, docking stations, keyboards, cables, etc.) and having it shipped to their homes.
• General shared office support

• High school Diploma or equivalent.
• 2+ years’ experience working in a professional office environment
• Capable of understanding all of the aspects of the job and their practical
• applications to problems and situations ordinarily encountered.
• Proficient in Microsoft Office software
• Excellent customer service, professional attitude and appearance are a must.
• Ability to work overtime & meet deadlines.
• Adherence and support of CBPS Core Values: Focusing on Results & Customers, Be Innovative and Quality Driven and Performing Ethically.
• Good organizational skills

PHYSICAL DEMANDS/WORKING CONDITIONS/MENTAL QUALIFICATIONS

• Mental qualifications include ability to oversee all services contracted by the client with the highest level of customer service, and to evaluate and resolve high priority and complex problems through communication and negotiation with clients, vendors, and internal staff.