OFFICE ASSISTANT II - ROAD MAINTENANCE - Snohomish County

Are you highly motivated, positive, and enjoy working in a fast-paced office environment while providing top notch customer service? The Snohomish County Public Works Department is hiring a talented individual to fill a key Office Assistant II position in our Road Maintenance Division.
 
As the Office Assistant II, you will be responsible for answering phones and routing resident issues via phone, email, and voicemail. This position is the first point of contact with the public and closely coordinates with supervisors, lead workers, and other divisions throughout the County. Additional assignments will include, but are not limited to:

• Coordinating the Adopt-a-Road program.
• Locating and entering accurate information in our asset management system, Cartegraph.
• Entering emergency information in the emergency alert system, RAVE.
• Routing issues to appropriate entities if outside of Road Maintenance.
• Various office-related tasks; use of office machinery and systems. 

Well-qualified candidates will be customer service-oriented with the ability to demonstrate strong organizational skills. The ideal candidate will have experience working collaboratively in an engaging environment and will bring these key strengths to the role:

• Excellent communication skills, both verbal and written.
• Excellent attention to detail and organizational skills.
• Ability to manage multiple tasks and prioritize work while receiving numerous phone calls, voicemails, and emails simultaneously.
• Microsoft Office Suite, data entry, mapping, and computer experience.
• Familiarity with the Snohomish County road network is preferred.

Work Schedule
This important public facing position works a five (5) day per week in-office schedule at our Cathcart Way Operations Center (CWOC) located in Snohomish. This position works a Monday – Friday schedule and has no opportunity for remote work. This position is in-office only.

Selection Process
Please attach a cover letter specifically highlighting your work experience and/or training that sets you apart from others and include why you are passionate about providing exceptional customer service. (Cover letter should not exceed one (1) page). 
 
Interviews will be scheduled for the most qualified applicants.
 
Join Snohomish County Public Works and enjoy these perks:

• Make a contribution in shaping one of Washington’s fastest growing counties.
• Join an award-winning organization well known for excellence and commitment to high-quality public service.
• Advancement opportunities.
• Employee development and training opportunities.
• Excellent medical, dental, and other benefits.
• Earn a Pension! Start vesting for a Washington Department of Retirement System (DRS) PERS pension.
• Security, stability, and a lifelong career! 

About Snohomish County Public Works Department
Snohomish County Public Works is responsible for more than 1,650 miles of county roads, 201 bridges, and 202 traffic control signals, as well as processing nearly 600,000 tons of garbage per year. Its mission is to focus on safety and mobility while practicing fiscal responsibility and preserving the environment. Public Works has won numerous state and national honors for its work and is the largest department within Snohomish County government with approximately 500 employees plus seasonal staff. Its main office is located at 3000 Rockefeller Avenue, Everett, WA 98201.
 
Visit www.snohomishcountywa.gov/PublicWorks for more information about Snohomish County Public Works.
 
When joining Public Works, you will work in an environment where innovation, collaboration, and continuous improvement are highly encouraged and supported. We strive to not only provide a meaningful job, but a lifelong career at Snohomish County.
 
Benefits 
Snohomish County is a great place to live, work, play, and raise a family and will be invested in your success and growth. We are proud to offer an outstanding benefit package to employees and their dependents. We offer competitive wages; job flexibility and stability; pension opportunities; and employer paid ORCA cards. Snohomish County will be invested in your success and growth and offers the following benefits to our employees. Your salary is only part of your Total Compensation Package:
 

• Retirement: County employees participate in the Washington State Public Employees Retirement System (PERS) administered by the Washington State Department of Retirement Systems (DRS).
• Medical benefits: The County offers a choice of three comprehensive medical insurance plans with low deductibles. The county’s contribution to this benefit is significant.
• Flexible work schedules for some positions.
• Career development training.
• Sick leave: You will accrue 8 hours of sick leave per month.
• Vacation Leave: You will start out accruing 8 hours of vacation leave per month totaling 2.4 weeks of vacation in your first year. Your leave accruals increase based on your years of employment with the County. 
• Holiday Pay: The County observes 11 paid legal holidays per year and provides employees with two floating holidays annually.
• Benefits: The County offers a wide range of benefits including, medical, and dental, vision, life insurance, LTD, deferred compensation and more.
• Deferred Compensation: If you choose to participate in the Deferred Compensation Plan (DCP), the County will match your contributions up to 1 percent of your base monthly salary.
• Pay Increases: Each year you will be eligible for a step increase until you reach the top step. 
• Cost of Living Adjustment (COLA): County employees typically receive yearly cost of living adjustments. 

 
About Snohomish County
Snohomish County, north of Seattle, is located in northwest Washington between Puget Sound and the Cascade Mountains. The county has rich scenery, numerous activities, and a thriving economy. Snohomish County is a great place to live, work, play, and raise a family.