Office Associate - SGA Inc.

Software Guidance & Assistance, Inc., (SGA), is searching for an Office Associate for a Contract assignment with one of our premier Healthcare clients in
Oakland, CA.

Responsibilities :
The purpose of this position is to provide secretarial and clerical support to a department. This position functions independently in carrying out standard and complex office procedures and relating to other physician offices, providers, and families. Act as primary contact between hospital personnel, employees, vendors, managers and administration.

• Prepares Clinic Charts
• Review and process all incoming referrals via facsimile and RMO system
• Greets families, answers questions, and direct families to other areas of the hospital
• Gathers accurate patient's demographic information.
• Schedules appointments for patients, as directed by departmental policies.
• Verifies insurance eligibility
• Maintains knowledge of contracted payers and other revenue sources
• Register patients via Meditech for appointments.
• Process all patient billing according to hospital policy
• Receive and post payments according to hospital policy
• Assist families with completion of forms (Medical records request, medical clearance for surgery as needed, immunization request, etc.)
• Obtain and issue authorizations and referrals as needed for clinic, ED, inpatient and surgical procedures as needed
• Support phone queue
• Maintains schedules
• Continue to develop professional education and updates skills regularly.
• Participates in conferences and departmental meetings as required
• Arrange interpreter services as needed.
• Demonstrates the ability to work under pressure, with constant interruptions.
• Complies with established departmental policies and procedures, objectives, quality assurance program, customer service, safety, environmental and infection control standards

Required Skills:

• High School Diploma, GED, or equivalent
• 2 years experience in Physician, Medical office or Hospital setting.
• Personal computer knowledge and skill preferably with Microsoft Office
• Minimum typing speed of 55 wpm
• Able to be an effective problem solver through active problem identifications and collaboration with other staff, physicians, providers, insurers, other staff, managers from other departments, and Hospital Administration.
• Able to resolve conflicts in a pro-active manner that demonstrates a high level of customer service.

SGA is a technology and resource solutions provider driven to stand out. We are a women-owned business. Our mission: to solve big IT problems with a more personal, boutique approach. Each year, we match consultants like you to more than 1,000 engagements. When we say let's work better together, we mean it. You'll join a diverse team built on these core values: customer service, employee development, and quality and integrity in everything we do. Be yourself, love what you do and find your passion at work. Please find us at https://sgainc.com/ .

SGA is an Equal Opportunity Employer and does not discriminate on the basis of Race, Color, Sex, Sexual Orientation, Gender Identity, Religion, National Origin, Disability, Veteran Status, Age, Marital Status, Pregnancy, Genetic Information, or Other Legally Protected Status. We are committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, and our services, programs, and activities. Please visit our company EEO page to request an accommodation or assistance regarding our policy.