Office Associate - Wismettac Asian Foods Inc
Santa Fe Springs, CA
About the Job
Essential Job Functions:
- Ensure that each employee, customer, clients, and vendor receive outstanding customer service by providing a friendly environment which includes greeting and assisting everyone by maintaining outstanding product knowledge and all other components of customer service related to the office operation.
- Process Sales Orders and/or Purchase Orders using Oracle.
- Review sales or purchase orders and ensure that orders are processed through the order processing system without issues.
- Use the customer inquiry function for accounts receivable (A/R) questions and reply to customers or sales reps.
- Process checks and cash received from customers.
- Prepare payment orders for invoices from vendors and suppliers.
- Check inventory to determine the availability of requested merchandise.
- File documents according to company standard operation procedure (SOP) and able to retrieve it upon sales or customers’ request.
- Supports office staff, sales, and warehouse and acts as an assistant on various tasks.
- Organize delivery and receiving related documents and maintain logs.
- Have effective communication with sales associates, warehouse, and office personnel.
- Receive calls, take and relays messages, and respond to requests for information: Provide information to direct the caller to the appropriate individual.
- Provide excellent service to customers and suppliers by communicating to expedite the resolution of problems/complaints with Corporate Finance whenever necessary.
- Assist with the quarterly physical inventory (PI) which may be conducted during weekends.
- Understand PI processes and be able to enter data without errors.
- Understand and follow company SOPs and know how to find necessary SOPs when needed.
- Reception duties include greeting and announcing visitors, accepting deliveries, etc.
- Perform other related duties as required.
Experience/Education: The ideal candidate will have a High School Diploma or GED. Experience with MS Office – Excel, Outlook, and Word.
Knowledge/Skills/Ability:
- Knowledge of general office operation.
- Data entry keyboarding skills without error at a moderate rate of speed.
- Effective communication skills internally and externally via phone, email, and in person.
- Ability to speak clearly, concisely, and effectively.
- Ability to listen to, and understand, information and ideas as presented verbally.
- Ability to assemble, sort, and file documents.
- Ability to organize and prioritize tasks to meet cut-offs.
- Ability to use office software – Microsoft Word, Excel, Outlook.
- Ability to speak, write and read English.
Compensation and Benefits*: Wismettac offers competitive pay and many perks/ benefits, which include:
- Health Insurance
- Vision Insurance
- Dental Insurance
- Life & accident insurance
- Pet Insurance
- 401(k) with company matching
- 19 days of paid time off
- Wellness program and EAP assistance
- and much more (please see attachment for benefit summary)
*Most benefits require employee contribution
Pre-employment Drug testing is required.
Must be authorized to work in the United States on a full-time basis for any employer.
Principals only. Recruiters, please do not contact this job posting.
Please note those individuals submitting resumes online are not considered an applicant for employment until a signed employment application is completed, usually at the time of the interview.