OFFICE CLERK BEHAVIORAL HEALTH SERVICES OUTPATIENT FULL-TIME DAY SHIFT 24759 - New Bridge Medical Center

We are dedicated to providing high-quality, compassionate care to our diverse community

As a leading healthcare provider, we offer a supportive and inclusive work environment

If you’re passionate about making a difference and thrive in a collaborative setting, New Bridge Medical Center is looking for a Office Clerk

Job Duties Screens phone calls for staff, as well as, daily clinic inquiries from outside families, existing/new patients and agencies.Types, copies needed by the patient and/or staff utilizing Microsoft word, excel, Alt looked and other programs

(i.e

no show letters, patient jury duty letters, intake appointment letters)Schedules follow up/EKG/lab appointments for all patients seen in the outpatient clinic

Checks in patients (attaching Visit IDs) using the scheduling system.Schedules expedited, direct admit and stand by intake appointments Using ADS, email, text or any other means approved by the department, employee communicates with clinicians on a daily basis regarding patient concerns and informs clinicians when patients arrive for their appointmentsVerify patient insurance via registration face sheets Proficiently navigates and utilizes the EMR, scheduling system and registration system to assist patients, clinicians and to perform multiple job duties.Performs general office duties, including but not limited to, photocopying, filing, mail pick-up; distribution to appropriate staffOperates and has knowledge of all office equipment.Customer service: shows respect, flexibility, knowledge, confidence, Professionalism, pleasant attitude, patience and helpfulness

All responses should be timely, professional, caring and respectful.Maintains established departmental policies, procedures, objectives, quality of assurance program , safety, environmental and infection control standards

Registers fast tracked patients that are direct admits.Other outpatient specific duties: patient labels on all patient documents; crisis appointment procedures ; patient insurance procedures; compile statistical data for BH OPD and Common Ground

Perform general office duties which include, but are not limited to, all of the above and other related duties that might be assigned

Demonstrates competence in all procedures required to perform duties of the position.Familiar with the Medical Center=s Mission, Vision, and Values Statements

Understands and adheres to the Medical Center=s Code of Conduct

Other DutiesPerform other duties as deemed necessary Position QualificationsSpeaks, reads, and writes English fluentlyTyping 35 wpm (tested)Strong communication and writing skillsMust pass basic word processing skill testsKnowledge of medical terminologyProficient in MS Excel, MS Word and MS OutlookStrong Computer SkillsStrong customer service skillsMust be detail orientedAbility to work independently and under pressureMust be able to multi-task in a fast-paced environment2+ years’ clerical experience in a healthcare facility required

EducationHigh School graduate or equivalent required

Job Setting/Physical DemandsGeneral office areas

Contact with staff, patients, families, and visitors.Frequent standing/walking

Occasional stooping, stretching, reaching, bending, kneeling

We provide a comprehensive benefits package, including a competitive medical, dental, and vision plans

We prioritize work-life balance with a generous time off policy that includes ample vacation days, personal time, sick leave and nine paid holidays

Additionally, we are committed to the personal and professional growth of our employees, offering robust tuition reimbursement and continuing education programs to help support our employees ongoing development

Qualifications Education Required + High School or better in Diploma/GED