Office Clerk - Japanese/Chinese/Korean Bilingual - A-STAFFING, INC.

We are currently seeking an Office Clerk for a major Japanese Food Distributor. The primary responsibilities of this role include administrative work and processing customer orders. The ideal candidate should have business-level proficiency in English and preferably be able to speak Japanese, Chinese, or Korean.

Qualifications

• Pre-employment Drug testing is required
• Must be authorized to work in the United States on a full-time basis for any employer

Responsibilities

• Contribute to the efficient operation of a branch office by providing administrative support
• Perform a range of general and specific office/clerical tasks including but not limited to entering data, maintaining customer records, sorting and distributing incoming/outgoing mail, answering phones, and filing
• Provide general office support, duties vary from day to day
• Ensure that offices run efficiently and provide excellent service to clients and customers
• Ensure that each employee, customer, clients, and vendor receive outstanding customer service by providing a friendly environment which includes greeting and assisting everyone by maintaining outstanding product knowledge and all other components of customer service related to the office operation
• Process Sales Orders and/or Purchase Orders using Oracle
• Review sales or purchase orders and ensure that orders are processed through the order processing system without issues
• Use the customer inquiry function for accounts receivable (A/R) questions and reply to customers or sales reps
• Process checks and cash received from customers
• Prepare payment orders for invoices from vendors and suppliers
• Check inventory to determine the availability of requested merchandise
• File documents according to company standard operation procedure (SOP) and able to retrieve it upon sales or customers request
• Supports office staff, sales, and warehouse and acts as an assistant on various tasks
• Organize delivery and receiving related documents and maintain logs
• Have effective communication with sales associates, warehouse, and office personnel
• Receive calls, takes and relay messages, and respond to requests for information: Provide information to direct the caller to the appropriate individual
• Provide excellent service to customers and suppliers by communicating to expedite the resolution of problems/complaints with Corporate Finance whenever necessary
• Assist with the quarterly physical inventory (PI) which may be conducted during weekends
• Understand PI processes and be able to enter data without errors
• Understand and follow company SOPs and know how to find necessary SOPs when needed
• Reception duties include greeting and announcing visitors, accepting deliveries, etc
• Perform other related duties as required

Benefits

• Health Insurance
• Vision Insurance
• Dental Insurance
• Life & accident insurance
• Pet Insurance
• 401(k) with company matching
• 19 days of paid time off
• Wellness program and EAP assistance
• and much more!
• Most benefits require employee contribution

Location: Hanover, MD (on-site)

Working hours: 8:00-17:00 (Mon-Fri)