Office Coordinator - Bowery Presents

For more than 20 years, AEG has played a pivotal role in transforming sports and live entertainment. Annually, we host more than 160 million guests, promote more than 10,000 shows and present more than 22,000 events around the world. We are committed to innovation, artistry, and community, and leverage the power of our 300+ venues, leading sports franchises, marquee music brands, integrated entertainment districts, premier ticketing platform and global sponsorship activations, to create memorable moments that give the world reason to cheer.

Our business is interwoven with the human mind and heart, and we strive to build a diverse and inclusive company that reflects the artists, athletes, and fans that we host; reach beyond traditional boundaries to support the communities in which we operate; and minimize our impact on the environment by adopting sustainable practices throughout our business operations.

If you want to be challenged to up your game and make a difference, then join us in giving the world reason to cheer!

The Bowery Presents is the leading New York City-based concert promoter, whose mission is to bring the best artists to the New York City metropolitan area and venues spanning from Maine to the Gulf Coast, while providing the best concert experience for both fans and artists. Since its inception, The Bowery Presents has focused on artist development, consistently striving to advance artists like My Morning Jacket, Mumford & Sons, Sam Smith, and LCD Soundsystem from performing in intimate clubs to performing in sold-out arenas. As a trusted industry tastemaker, The Bowery Presents produces dynamic entertainment experiences at dozens of venues nationally, presenting more than 2,500 shows per year.

Position Summary:

The Office Coordinator supports the day-to-day administrative tasks of the office. This role answers phone calls, respond to email inquiries, and keeps the office stocked with essential supplies. The Office Coordinator also collects and distributes ticket counts for various shows to multiple departments and upper management. 

Essential Functions:

• Answer general incoming inquires via phone and other communication sources, about shows, festivals and tours.  Respond to customer complaints and concerns if possible.   Screen and route all other phone calls to appropriate staff and take messages as needed.
• Collect and sort daily mail.  Deliver mail to appropriate departments. Accept shipments and deliver to applicable department or staff.   Coordinate outgoing shipments.  
• Order all office supplies including water, food and equipment as needed.  Responsible for the stocking and reordering of all safety related supplies for first aid kit.
• Monitor customer service email account.  Respond to general guest complaints and inquires.
• Act as building liaison for maintenance service requests. 
• Manage conference room calendars and organize weekly departmental meetings.
• Assist with other tasks as needed.   

Required Qualifications:

• A minimum education level of: High School Diploma or its equivalency (Bachelor of Arts/Sciences Degree preferred)        
• 2-4 years of related work experience
• Ability to act with discretion and handle confidential information
• Must be personable, organized, self-motivated, detail-oriented and reliable
• Excellent customer service and time management skills
• Ability to multitask and prioritize effectively in a fast-paced office environment
• Excellent verbal and written communication skills
• Proficient in Microsoft Office Suite (Word, Excel, Outlook); and ability to learn required business systems
• Knowledge of the music industry preferred

Pay Scale:$19.56 - 25.67

AEG reserves the right to change or modify the employee’s job description whether orally or in writing, at any time during the employment relationship. AEG may require an employee to perform duties outside his/her normal description.