Office (DocuCare) Level 1 (shifts) - Computer Task Group, Inc
Fort Worth, TX 76101
About the Job
CTG is assisting a client in Fort Worth, TX in staffing a Printer Maintenance Associate.
Job Title: Printer Maintenance Associate/Docucare Associate
Location: Fort Worth, TX
Hours: 8 am to 5 pm M-F
Job Type: Hourly Contract
Duration: Ongoing
Pay Rate Range: $20 to $23/hr
Typical day includes monitoring queue/responding to requests for service or supplies for copiers and printers. Proactive monitoring of supplies to ensure no down time. Coordinating with end users, primary customer contact, and manager when 2nd level technical service is required.
Must be able to lift at least 50Lbs, move printing equipment, frequent bending, lifting and walking between buildings.
Top skills include:
1) ability to troubleshoot basic printer issues/maintain printer.
2) ability to communicate effectively/professionally with peers and customers, both in person and via email.
3) effective time management to allow for timely response to customer requests as well as proactive task completion.
4) effective documentation management, ie closing out tickets, service calls, supply orders, etc.
ESSENTIAL FUNCTIONS:
Client Relationship Management:
- Serve as the primary customer contact for equipment support and service Coordinate Move/Add/Change (MAC) process
- Provide on-going end user training on equipment
Services Delivery:
- Basic device cleaning and replacement of operator accessible parts and consumables per equipment specifications. Break-fix activities account for 70% of role responsibilities.
- Provide IP address support
- Perform basic equipment problem diagnosis
- Point of contact for equipment removal and delivery for onsite support
- Contact service as required (Xerox and 3rd party)
- Utilize Xerox web-based applications as required to include Service Call Handling
- Accurate call reporting on Equipment in Xerox designated systems
- Remote Service call onsite support Driving (if required for duties)
- Download and install printer drivers on end-user equipment
- Perform printer mapping to PC as required
- Escalate printer network issues to appropriate resource
- Physical as well as remote device management and control
- Device Configuration (Enter IP address, scanning templates, User access levels. Scan to File/Email, etc)
- Monitor/apply current software updates/patches On site contact for remote solve resolutions requiring technical expertise
- Non-Xerox device management as required
- Perform remote device monitoring and remote solve (Xerox Device Management)
- Identify and promote Xerox Office Solutions
- Pro-actively manage consumables and supplies using the DOS calculator
- Maintain on-site operator replaceable parts inventory
- Collect equipment meter information and submit for billing purposes
- Perform Data Entry for activity and asset tracking
- Manage and maintain on-site parts inventory using PM4
SKILLS:
- Lift and move up to 50 pounds
- Read, write and follow basic English instructions
- Customer service and communication skills
- Ability to manage multiple tasks
- Perform duties with minimal supervision
- Basic Equipment problem solving and diagnosis per training provided
- Customer problem resolution including escalation as required
- Coordinate work tasks to ensure fulfillment of SOWs
- Track and report account information as required
- 1-2 years relevant experience resolving customer and equipment printing issues
EDUCATION:
Minimum High School diploma or equivalent
About Us:CTG, a Cegeka company, is at the forefront of digital transformation, providing IT and business solutions that accelerate project momentum and deliver desired value. Over nearly 60 years, we have earned a reputation as a faster and more reliable, results-driven partner. Our vision is to be an indispensable partner to our clients and the preferred career destination for digital and technology experts. CTG leverages the expertise of over 9,000 team members in 19 countries to provide innovative solutions. Together, we operate across the Americas, Europe, and India, working in close cooperation with over 3,000 clients in many of today's highest-growth industries. For more information, visit www.ctg.com.
Our culture is a direct result of the people who work at CTG, the values we hold, and the actions we take. In other words, our people define our culture. It's a living, breathing thing that is renewed every day through the ways we engage with each other, our clients, and our communities. Part of our mission is to cultivate a workplace that attracts and develops the best people, reflected by our recognition as a Great Place to Work Certified™ company across many of our global operations.
CTG will consider for employment all qualified applicants including those with criminal histories in a manner consistent with the requirements of all applicable local, state, and federal laws.
CTG is an Equal Opportunity and Affirmative Action Employer. CTG will assure equal opportunity and consideration to all applicants and employees in recruitment, selection, placement, training, benefits, compensation, promotion, transfer, and release of individuals without regard to race, creed, religion, color, national origin, sex, sexual orientation, gender identity and gender expression, age, disability, marital or veteran status, citizenship status, or any other discriminatory factors as required by law. Our Affirmative Action program serves to promote occupational equality and diversity through good faith efforts. CTG is fully committed to promoting employment opportunities for members of protected classes.
