Office Lead - VALUE CITY FURNITURE

At American Signature Inc., we believe everyone has the right to a well-furnished life. Since 1948, we have been helping families fill their homes with furniture they love. Our company includes more than 125 family-owned and operated stores. As a Customer Service Lead, you are a part of this family and critical to our success. The Office Lead achieves assigned individual/team goals and objectives in a timely and efficient manner and is critical to this goal!

Why you’ll want to join our team:

·         Join a historic, family-owned business that has helped furnish the lives of customers for more than 70 years

·         Comprehensive medical, dental, and vision benefits & 401K plan

·         Growth. Our team members are encouraged to develop and move into more challenging roles as their career progresses.

·         Employee discounts at our affiliate brands which include– Value City Furniture, American Signature Furniture, DSW, and American Eagle Outfitters

What your day will look like:

·         Teams with the Home Furnishings Consultant (HFC) and/or Selling Assistant and ensures that all established procedures are followed in a manner that is friendly, courteous, and professional.

·         May attend sales meetings as directed by supervisor

·         Discusses payment options with the customer, including financing options.  Accesses the order through the POS system, generating a customer invoice

·         Works with the customer to determine the best delivery date that meets the customer’s needs.

·         Resolves delivery date issues with customer teaming with the HFC or Selling Assistant or Manager as appropriate

·         In the case where a customer is unsure about their decision to purchase, teams with the HFC or Selling Assistant along with management, as appropriate, to find an alternative to meet the customer’s needs

·         At times confirm the delivery with the customer and may partner with the Warehouse team to confirm receipt, order, and to discuss any specific delivery specifications

·         Partners with the management team depending on the nature of any issue that may arise

·         Follows all established office standards, store policies and applicable store procedures in a timely and accurate manner

What will help you succeed:

·         Minimum High School Diploma or equivalent

·         1-3 years demonstrated office experience in a retail environment, preferably furniture

·         Prior customer service experience in a retail store or call center setting a must

·         Excellent problem-solving skills with a desire to take ownership and resolve customer issues

·         Customer service oriented with a desire to exceed customer expectations

·         Ability to lead others in similar roles

·         Excellent interpersonal communication skills

·         Solid written communications skills 

·         Excellent organization & follow-through skills

·         Pleasant, courteous, and professional attitude 

·         Team player