Office Manager/Administrative Assistant - Melo Roofing Inc

Melo Roofing is growing! We are looking for an experienced Office Manager with good multi-tasking skills, including Administrative Assistant, data entry, and customer service knowledge. 

Highly effective detail orientated on task induvial

• Manage large amounts of inbound & outbound calls in a timely manner
• Follow company script when answering calls
• Provide world-class customer service
• Determine if customer's needs can be met by the company
• Take thorough notes about customers' issues & relay to reps
• Direct calls to appropriate departments
• Have a high sense of energy & personable when talking to customers
• Address any questions & concerns
• Seize opportunity to upsell products when they arise
• Build sustainable relationships & engage customers by taking the extra mile
• Keep records of all conversations in phone system database in a comprehensive way
• Handle all incoming & outgoing mail
• Document all payments by photographing & uploading them onto company databases

REQUIREMENTS:

• High School Diploma/GED
• Valid NYS Driver's License
• Familiar with technology
• High degree of self-confidentiality is required
• Must be self-starter, goal-oriented, cooperative
• Must be organized and systematic in work
• Fluent ability to operate different phone applications
• Precise in communication
• Strong work ethic
• Positive and polite
• Strong verbal & written communication skills
• Ability to multi-task, set priorities, & manage time effectively
• Ability to problem-solve
• Familiarity with CRM systems
• Active listening skills
• Previous experience in a call center or customer service role
• Able to work independently & be self-sufficient

Benefits:

• 401(k)
• Dental Insurance
• Employee discount
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 10-hour shift
• 8-hour shift
• Monday to Friday

Ability to commute/relocate:

• Syracuse, NY 13204: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Customer service: 2 years (Preferred)
• Office receptionist: 1 year (Preferred)

Work Location: In person

Melo Roofing is an equal-opportunity employer