Office Manager - The Croghan Colonial Bank

Office Manager - Bellevue/Monroeville (on-site):

Job Summary – 

Responsible for branch oversight and ensures policies and procedures are being accurately followed.   Demonstrates and coaches toward building, maintaining, and strengthening customer relationships.  Supports the CCB culture and engages the team. 

 Essential Job Duties – 

• Leads the operating efficiencies of the branches:
  • Responsible to train and ensure proper implementation of policies and procedures
  • Accurate and timely completion of reports
  • Ensures audit and compliance procedures are followed
• Selects and leads the development of the staff to go beyond customer expectations to provide appropriate solutions:
  • Responsible to hire employees according to Affirmative Action guidelines
  • Provides continuous motivation, guidance, and training of employees
  • Supports sales, referrals, goals, etc.
• Conducts and assures efficient Teller Operations:
  • Monitors cash levels of branch and individual cash level controls
  • Makes decisions including check cashing, deposits, withdrawals, wire transfer requests, etc.
  • Knowledge of equipment such as ATM, night depository, coin machine, cash dispenser, Card@Once, etc.
• Oversees the Platform function:
  • Demonstrates strong knowledge and navigation of systems
  • Thorough understanding of products and services
  • Responsible for accuracy and completion of customer documents
  • Clear and respectful communication with supporting documents
• Provides oversite of physical branches
  • Ensures properly security controls are in place
  • Responsible for professional branch appearance – internal and external
  • Updates lobby signage, disclosures and other customer material
• Supports the CCB sales culture:
  • Makes informed decisions and independently handles customer resolutions
  • Supports goals of the overall branches

• Complies with and maintains working knowledge of applicable laws and regulations, including but not limited to, the Bank Secrecy Act, the Patriot Act, and the Office of Foreign Assets Control.  
• Completes assigned compliance training essential to job function.
• Punctual and regular attendance is required.

Supervisory Responsibilities – 

• Office Assistant
• Universal Banker I
• Teller

Requirements – 

• Associates degree 
• 3-5 years of financial industry experience, preferably in a management role
• Ability to present a professional image
• Ability to exercise sound judgement in resolving customer and employee issues
• Maintains a high level of confidentiality
• Position requires time management and ability to multi-task
• Stay current with bank technology
• This position requires S.A.F.E. Act registration at the time of employment through the Nationwide Mortgage Licensing System (NMLS).   The NMLS website (mortgage.nationwidelicensingsystem.org) provides the MU4R questions and registration required for employment in this position.

Equal Opportunity and Affirmative Action Employer, M/F/Disabled/Vet