Office Manager - Cisneros Brothers Plumbing

🚨 NOW HIRING: Office Manager 🚨
Location: Cisneros Brothers Home Services
Industry: Plumbing, HVAC, Septic, & Water Damage Restoration

Are you a natural leader with a passion for driving results, motivating teams, and delivering exceptional customer experiences? Cisneros Brothers Home Services, a family-owned and rapidly growing business, is looking for an experienced Office Manager to lead our office operations and drive our Customer Service Representatives (CSRs) and service teams toward 5-star performance.

🔧 Who We Are:

We specialize in Plumbing, HVAC, Septic Services, and Water Damage Restoration, providing expert solutions and unparalleled customer service. Our mission is simple: to serve our community with integrity, professionalism, and high-quality service that people can rely on.

📋 What You'll Do:

As the Office Manager, you will be the driving force behind our office operations and the leader responsible for ensuring both our CSRs and service teams consistently deliver 5-star customer service. This is a critical role where you will oversee day-to-day activities, lead the CSR team to meet performance goals, and ensure a seamless experience for our customers from the first call to the completion of the job.

🚀 Key Responsibilities:

• Leadership & Motivation: Provide strong leadership to our CSR team, coaching them to hit performance benchmarks and deliver exceptional service with every customer interaction
• Customer Service Excellence: Ensure both the CSR and service teams provide consistent 5-star customer service that aligns with our company values
• Team Collaboration: Foster communication and coordination between the office and field teams (Plumbing, HVAC, Septic, and Water Damage Restoration) to deliver smooth and efficient customer experiences
• Goal-Driven Success: Set clear goals for the CSR team, track progress, and implement strategies to ensure high performance and customer satisfaction
• Office Operations Management: Oversee daily office functions, including scheduling, customer inquiries, and administrative support for the field teams
• Financial & Administrative Oversight: Manage accounts payable/receivable, payroll processing, and maintain office records in compliance with company policies
• Continuous Improvement: Identify opportunities for improving processes and systems to better support both the office and field teams

🌟 Who We're Looking For:

• Proven experience as an Office Manager or in a leadership role, preferably in the home services industry (Plumbing, HVAC, etc.)
• Strong leadership and coaching skills with the ability to inspire and motivate teams to meet and exceed goals
• A customer service champion who is passionate about delivering 5-star service
• Excellent organizational, communication, and problem-solving skills
• Experience with goal-setting, performance tracking, and driving team success
• Proficiency in office software (MS Office, QuickBooks, etc.)
• Knowledge of the home services industry is a plus, but not required

💼 Why Join Cisneros Brothers Home Services?:

• Competitive salary and performance-based incentives
• A pivotal leadership role in a growing, family-owned company that values exceptional customer service
• A supportive and collaborative team environment where your contributions will make a real impact
• Opportunities for personal and professional growth within a fast-paced, dynamic industry

📞 Ready to Lead a 5-Star Team?:

If you're passionate about leadership, customer service, and making a real difference, we want to hear from you!

Feel free to stop by our office on I Avenue and apply in person with your resume!