Office Manager at Sparks Group

Job Summary/Company: A growing independent insurance brokerage in Columbia, MD, is seeking a dedicated and organized Administrative Assistant / Office Manager. This role will be responsible for supporting daily office functions, maintaining records, and providing excellent customer service. The ideal candidate will have experience in office management or administrative support, excellent communication skills, and a keen attention to detail. If you bring an interest in the insurance industry with the possibility for growth as a producer, this is the role for you!
This position will start out with part time hours to get trained and acclimated, but progress to full time.

Responsibilities:

• Perform general administrative tasks such as typing, record-keeping, database management, scanning, and organizing electronic files.
• Answer and route phone calls, assist customers, document messages, and ensure effective communication across teams.
• Greet visitors, handle general inquiries, and foster a welcoming office environment.
• Maintain inventory, manage supplies, and operate office equipment (computers, scanners, copiers).
• Compile and maintain customer and insurance policy records within the agency’s management system.
• Generate daily, weekly, and monthly reports as needed.
• Coordinate customer outreach for payment reminders and document requests.
• Process, distribute, and securely store certificates of insurance.
• Set up action items and assign tasks for appropriate team members.
• Other duties as assigned by management.

Qualifications/Background Profile:

• Minimum 1 year of office experience in an administrative support role; insurance or brokerage experience is a plus.
• High school diploma required; Associate’s degree preferred (proof of education needed with application).
• Strong organizational skills with attention to detail and ability to manage multiple tasks efficiently.
• Proficient in MS Office (Word, Excel, Outlook) and database management.
• Excellent communication, confidentiality, and time management skills; adaptable to a fast-paced environment.

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This job is In-Person.

Pay Range: Hourly $29.00 to $30.00

We offer several comprehensive benefits package including health and life insurance, paid and unpaid time off, and retirement and savings plans to qualifying employees.

Download the Sparks Group mobile app from Apple App Store or Google Play.

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Sparks Group is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, pregnancy, citizenship, family status, genetic information, disability, or protect veteran status.