Office Manager - Riverbend Community Mental Health

Office Manager – Community Support Program

Riverbend Community Mental Health, Inc., one of the largest providers of community-based behavioral health services in New Hampshire, is seeking an Office Manager to support our adult outpatient Community Support Program.

As the Office Manager, you are responsible for overseeing all administrative support functions for the Community Support Program, and direct supervision for a team of support staff. This team supports all business operations for the program.

Responsibilities:

• Oversee the business office operations, accounts receivable functions and business development
• Obtain benefit verifications, manage problem accounts, and initiate revenue-maximizing processes
• Provide support for daily function to support staff as needed to maintain productivity and efficient work flows
• Deliver and mentor staff to provide excellent customer service
• Provide leadership and organizational structure to the department
• Facilitate communication amongst staff, clients and other agencies
• Communicate with maintenance/IT departments on building and technology needs
• Provides training and education to staff to increase revenue/deliverables

Requirements:

• H.S. Diploma or equivalent is required.
• Five years’ experience in diversified office work preferred.
• Three plus years’ of supervisory experience including hiring and training new employees preferred.
• Extensive experience with insurance carriers is preferred.
• Proficiency in Microsoft Word and Excel, and general office productivity software as well as use of an electronic medical record is preferred.
• Excellent analytical, organizational, interpersonal, oral and written communication skills with attention to detail is required.
• Valid driver’s license and personal vehicle or access to a reasonable alternative is required.

About Riverbend

Riverbend Community Mental Health is a private, nonprofit organization providing specialized behavioral health services. Core services include 24/7 emergency mobile crisis services; counseling services for children, adults, and families; addiction recovery; community support, vocational services, and residential programs for adults and seniors. Evidence-based models of treatment guide all our work, and we strongly believe in the power of self-directed growth and recovery. Consider joining our vibrant staff community today! Let us showcase your talents in a place where you can truly see the value, purpose, and power that your work holds.

About working at Riverbend

This is a full-time position with a competitive salary and an outstanding benefits package including:

• Medical, vision, dental, life, and disability insurance
• 403(b) with company match
• Tax-free flexible spending accounts for daycare or medical expenses
• Clinical supervision and CE training to support licensure
• 4 weeks of earned time in first year, higher accrual after year 1
• 8 holidays per year
• Business casual attire
• Tuition discounts with participating area schools
• Tuition reimbursement program

You’ll be joining a team of focused, hard-working, creative people who are passionate about delivering high-quality behavioral health services, developing innovative responses to meet critical needs, and doing work that is both challenging and rewarding. Riverbend is an equal-opportunity employer and is committed to building a safe, inclusive working environment for people of all backgrounds.

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