Office Manager - Covenant Family Solutions

• Lead individual meetings with Administrative Assistants and Client Care Specialists.
• Facilitate site meetings with the Senior Clinician.
• Develop and implement training plans for new Administrative Assistants and Client Care Specialists.
• Conduct interviews for Administrative Assistants and Client Care Specialists.
• Manage performance and complete performance reviews for direct reports.
• E-file involuntary committal paperwork with the courts.
• Provide clients with community resource information.
• Schedule and organize Lunch and Learns.
• Perform all job responsibilities of an Administrative Assistant and Client Care Specialist as needed.
• Take medication concerns and refill requests from clients, provide information to providers, and follow up on recommendations.
• Assist with GeneSight Tests and upload lab results into the Electronic Health Record.
• Handle prior authorizations and communicate with insurance companies and clients.
• Send out client discharge, late cancel, and no-show letters per provider request.
• Assist providers with completing social security administration/disability forms.
• Audit files with assistance from the Senior Clinician.
• Run clinic-specific reports such as batch eligibility, encounter reports, and active client lists.
• Track and assist with clinic quarterly goals.
• Ensure clinic meets productivity and capacity expectations with assistance from the Regional Clinic Director.
• Establish and maintain emergency procedures for the clinic.
• Maintain office supply inventory and complete orders.
• Handle communication with the clinic landlord for maintenance needs.
• Check and distribute mail daily.
• Enter weekly encounter numbers of provider sessions into a spreadsheet.
• Assist with regional phones as needed.
• Participate in various meetings including leadership, site, and administrative meetings.
• Uphold Covenant Family Solutions core values.
• Perform other duties as assigned.

• Competencies/Qualifications:
• Exceptional customer service skills.
• Ability to work collaboratively with multiple teams.
• Proficiency in facilitating meetings.
• Handling of confidential and time-sensitive information.
• Excellent communication skills.
• Meticulous attention to detail.
• Advanced knowledge of Microsoft Office, especially Excel.
• Leadership or supervisory experience preferred.

• Bachelor’s degree in healthcare administration or related/relevant field preferred.
• Proficient in all Microsoft Office 365 products.

• Minimum two years of administrative experience in medical field, behavioral health preferred.
• Certified Medical Assistant or Licensed Practical Nurse (LPN) required and an understanding of medication management.
• Leadership or supervisor experience preferred.

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