Office Manager - Central Broadband

Office Manager (Eldridge, IA)

Central Broadband is looking to hire an experienced Office Manager.

Job Summary:

Oversee a variety of customer service duties associated with sales, marketing, installation and maintenance of accounts, including in-person and phone communications along with data entry. Team members will be required to learn proprietary customer management software.

Managing Customer Service Representatives who are the primary point of contact for new customers. Work with other management personnel to create better ways to serve our customers.

Company Summary:

Central Broadband provides innovative residential and business services for our customers in areas of north and central Scott County Iowa, Cuba City and Belmont Wisconsin. These services include but are not limited to Internet, Television, and Phone service. In the greater Quad Cities and Dubuque marketplaces, we also promote our B2B, Governmental, Health and Educational capabilities.

Qualifications:

EDUCATION

• High School Diploma - required
• Relevant associate’s degree – in lieu of experience

EXPERIENCE, KNOWLEDGE & SKILLS

• Experience in telecommunications or cable television industries - preferred.
• Customer Service and/or previous Sales experience - required.
• Strong Sales and Service aptitude with good objection handling skills - required.
• A positive attitude and professional demeanor with excellent listening, verbal and written skills - especially when dealing with customers - required.
• Ability to manage customer relationships, build trust, instill confidence and communicate technology solutions - required.
• Data Entry and Computer experience required.
• Ability to work effectively (and cooperatively) across multiple areas of the company promoting great customer service resulting in lasting customer satisfaction, revenue growth and long-term retention.

Professionalism:

1. Excellent attention to detail
2. Presents a positive first impression and professional image
3. Ability to effectively manage time and prioritize work
4. Communicate with customers and coworkers in a courteous and professional manner

Compensation:

1. Salary commensurate with prior experience.
2. Benefits as afforded other employees of Central Scott Telephone

Equal Employment Opportunity:

Every decision made at Central Broadband concerning hiring, promotion, compensation, training, assignment of job responsibilities, termination, or any other aspect of the employment relationship is to be made without regard to any legally protected characteristics such as race, creed, color, national origin, religion, sex, age, sexual orientation, marital status, physical or mental disability, veteran’s status, or other characteristics protected by federal, state, or local laws. Central Broadband strives for a workplace free of unlawful discrimination and harassment, including but not limited to racial, sexual, ethnic or religious.

Primary Location: US - Eldridge, IA

Work Location: 125 N Second Street, Eldridge, IA 52748

Job: Office Manager (Eldridge, IA)

Organization: Central Broadband and affiliated companies in Iowa and Wisconsin

Shift: Day Job, Full-time

Job Posting: September 5, 2024