Office Manager & Executive Assistant - Pennant Services

We are building a World Class Service Center and invite you to join a team of people who are committed to a core objective of supporting life-changing service and providing professional expertise to the operations and leaders we support.

ABOUT THE COMPANY

Pennant Services is one of the most dynamic and progressive companies in the rapidly expanding senior living, home health, hospice, and home care industries. Affiliates of Pennant Services now operate 171 senior living, home health, hospice and home care operations across 14 states and we are growing! These operations have no corporate headquarters or traditional management hierarchy. Instead, they operate independently with support from the "Service Center," a world-class service team that provides the centralized clinical, compliance, legal, risk management, HR, training, accounting, IT and other resources necessary to allow on-site leaders and caregivers to focus squarely on day-to-day care and business issues in their individual operations.

Something else that sets us apart from other companies is the quality of our most valuable resources - our people! We are dedicated to living out our culture as defined by our core values, "CAPLICO":

Customer Second

Accountability

Passion for Learning

Love One Another

Intelligent Risk Taking

Celebrate

Ownership

By incorporating these principles at all levels of our organization, our employees feel valued and excited about their impact on our Service Center team members and operational partners. Our culture fosters excellence both personally and professionally and promotes development that leads to continued success.

ABOUT THE OPPORTUNITY

The Office Manager and Executive Assistant directly supports the Connecticut-based Service Center Leadership Team in multiple areas, including calendaring, travel plans, planning/scheduling meetings, organizing conferences and events, and contributes to other team efforts by accomplishing related tasks as assigned. This position plays a crucial role in ensuring the smooth operation of our Farmington Service Center and providing essential support to our team.

This position interacts with a diverse group of important external callers and visitors as well as internal contacts at all levels of the organization. Independent judgment is required to plan, prioritize and organize diversified workload.

DUTIES & RESPONSIBILITIES

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

General Office Support

• Oversee and support all administrative duties in the office and ensure that office is operating smoothly.
• Manage and maintain positive vendor relationships and partnerships including but not limited to office cleaning service provider, building management team, and other key partnerships.
• Assist with office layout planning and design, including office setups and moves.
• Maintain a clean and organized office space, including common areas and meeting rooms.
• Identify opportunities for process and office management improvements, and recommends, designs, and implements new systems as needed.
• Manage office supplies and equipment, ensuring timely replinishment and cost-effectiveness.
• Manage Service Center conference and training rooms (training/meeting calendar) .
• Perform receptionist duties: greet visitors, answer and direct service center phone calls, receive, sort and distribute incoming mail and deliveries, and manage outgoing mail. Responds to regularly occurring requests for information.
• Assist with coordinating meals, AV needs, meeting space set-up and preparing mataerials for on-site trainings.
• Work independently and within a team on special nonrecurring and ongoing projects.
• Lead culture/fun committee including recruiting new committee members.
• Assist in coordinating office events and activities.
• Be receptive to other duties, responsibilities or activities that may be assigned at any time.
• Act as the cultural ambassador for CAPLICO values.

Leadership Team Support

• Perform general administrative duties calendaring, meeting coordination, travel arrangements, and processing expense reports.
• Type and design general correspondences, memos, charts, tables, graphs, etc. Proofread for spelling, grammar and layout, making appropriate changes. Responsible for accuracy and clarity of final copy.
• Coordinate Service Center Leader meetings including travel arrangements, meals, and activities.
• Keep Leaders well informed of upcoming commitments and responsibilities, anticipating needs and foll