Office Manager & Executive Assistant - San Mateo, California - Homeward
San Mateo, CA
About the Job
Homeward is rearchitecting the delivery of health and care in partnership with communities everywhere, starting in rural America. Today, 60 million Americans living in rural communities are facing a crisis of access to care. In the U.S. healthcare system, rural Americans experience significantly poorer clinical outcomes. This trend is rapidly accelerating as rural hospitals close and physician shortages increase, exacerbating health disparities. In fact, Americans living in rural communities suffer a mortality rate 23 percent higher than those in urban communities, in part because of the lack of access to quality care.
Our vision is care that enables everyone to achieve their best health. So, we're creating a new healthcare delivery model that is purpose-built for rural America and directly addresses the issues that have historically limited access and quality. Homeward supports Medicare-eligible beneficiaries by partnering with health plans, providers, and communities to align incentives – taking full financial accountability for clinical outcomes and the total cost of care across rural counties.
As a public benefit corporation and Certified B Corp™, Homeward's mission and business model are aligned to address the healthcare, economic, and demographic challenges that make it challenging for rural Americans to stay healthy. Our Homeward Navigation™ platform uses advanced analytics to connect members to the right care and local resources that address social determinants of health and improve holistic health outcomes. Since many rural communities lack adequate clinical capacity, Homeward also employs care teams that supplement local practices and reach people who cannot otherwise access care.
Homeward is co-founded by a leadership team that defined and delivered Livongo's products, and backed most recently by a $50 million series B co-led by Arch Ventures and Human Capital, with participation from General Catalyst for a total of $70 million in funding. With this leadership team and funding, Homeward is committed to bringing high-quality healthcare to rural communities in need.
The Opportunity:
The Office Manager & Executive Assistant will take a leadership role in creating a dynamic and smooth-running professional office environment while providing executive support to optimize executive productivity.
The ideal candidate will take ownership of cultivating the energy and personality of the office, bringing impeccable attention to detail and ensuring that every aspect of the office—from aesthetics to operations—runs smoothly while contributing to a collaborative, engaging, and productive workplace that reflects our company's values.
This is a full-time, in-office role; remote or hybrid work arrangements will not be considered, as a physical presence is critical for managing the office environment and fostering our in-office culture.
What You'll Do:
Office Manager and Leadership:
- Oversee daily office operations to maintain a meticulously organized, functional, and productive workspace.
- Lead the ongoing design and enhancement of the office environment, ensuring every detail—from space planning to décor—creates an inviting and energizing atmosphere that fosters collaboration and reflects the company's vision, mission, and values.
- Act as a culture ambassador, actively shaping the energy and personality of the office through thoughtful design and creating a collaborative and inclusive environment.
- Plan and execute corporate and office events—from small meetings and social events to large-scale gatherings—ensuring professional, engaging, and on-brand experiences for all attendees.
- Serve as a leadership presence, ensuring high standards of professionalism and attention to detail and creating a connected, motivating environment for all employees.
- Support employee onboarding, integrating new hires into the office, and fostering a seamless cultural transition.
- Manage office policies, procedures, and safety protocols to ensure a compliant and secure workspace.
- Coordinate with vendors, contractors, and IT, managing external relationships to continuously enhance the office's functionality and collaborative spirit.
- Full-time, on-site presence is required to manage operations and cultivate the in-office culture effectively.
Executive/Administrative Support:
- Provide executive-level administrative support, including managing calendars, scheduling meetings, and arranging travel for senior executives.
- Prepare and edit documents, presentations, reports, and correspondence for executives.
- Handle confidential and sensitive information with discretion.
- Coordinate executive meetings, board meetings, and special events, including agenda creation, note-taking, and follow-up on action items.
- Assist with special projects and initiatives, ensuring timely completion of objectives.
- Manage communication on behalf of executives, including screening calls and emails and responding to inquiries.
- Assist with special projects and initiatives, ensuring timely completion of objectives.
- Handle occasional personal tasks for executives to support their work-life balance.
What You Bring:
- Proven experience in office management, executive assistance, or a similar dual role.
- Demonstrated leadership in shaping office culture and creating an inspiring, engaging workplace.
- Strong organizational and multitasking abilities with an eye for detail and a flair for creativity in all aspects of work.
- Extraordinary communication and interpersonal skills.
- Proficiency in Google Workspace, Microsoft Office Suite, and other relevant software.
- Problem-solving skills.
- Ability to manage budgets and work with external vendors.
- High level of discretion in handling sensitive and confidential information.
- Ability to work independently and proactively in a fast-paced environment.
- Full-time, in-office presence: The candidate must be fully committed to being physically present in the office every day to support leadership, manage operations, and maintain our in-office culture.
Bonus Points:
- Experience in design, interior design and/or space planning, and creating aesthetically appealing and functional office environments.
- Experience in event management, with a proven track record of impeccable attention to detail in planning and executing successful events.
- Paralegal experience supporting tasks requiring document management, contract coordination, and legal compliance.
What Shapes Our Company
- Deep commitment to one another, the people and communities we serve, and to care that enables everyone to achieve their best health
- Individuals who are diligent, self-motivated, and driven to exceed mediocrity
- Compassion and empathy
- Curiosity and an eagerness to listen
- Drive to deliver high-quality experiences, clinical care, and cost-effectiveness
- Strong focus on the sustainability of our business and scalability of our services to maximize our reach and impact
- Nurturing a diverse workforce with a wide range of backgrounds, experiences, and points of view
- Taking our mission and business seriously, but not taking ourselves too seriously– having fun as we build!
Benefits
- Competitive salary and equity grant
- Comprehensive benefits package including medical, dental & vision insurance with 100% of monthly premium covered for employees
- Unlimited Paid Time Off
- Company-sponsored 401k plan
The base salary range for this position is $75,000 - $95,000 annually. Compensation may vary outside of this range depending on a number of factors, including a candidate's qualifications, skills, location, competencies and experience. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work at Homeward Health. This role is eligible for an annual bonus, stock options, as well as a comprehensive benefits package.
At Homeward, a diverse set of backgrounds and experiences enrich our teams and allow us to achieve above and beyond our goals. If you have yet to gain experience in the areas detailed above, we hope you will share your unique background with us in your application and how it can be additive to our teams.
Homeward is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. Homeward is committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities.
