Office Manager - Primary Location
Huntersville, NC 28078
About the Job
Join Gerrick Williams And Associates, an innovative company in Huntersville, North Carolina, offering a hybrid remote work model that combines flexibility with connection. Our team values positivity and collaboration, creating a welcoming environment for all employees. As a Customer Service Representative, you'll be the face of our company, providing exceptional service to our customers and embodying our commitment to excellence.
Salary Range: $30000.00 - $40000.00 per year
Benefits
Annual Base Salary + Bonus Opportunities
Paid Time Off (PTO)
Work from Home
Flexible Schedule
Career Growth Opportunities
Evenings Off
Mon-Fri Schedule
Responsibilities
Customer Interaction: Interact with customers via phone, email, and chat to address inquiries and provide assistance.
Issue Resolution: Resolve customer concerns and complaints promptly and effectively to ensure satisfaction.
Service Excellence: Deliver exceptional service with a smile, going above and beyond to meet customer needs and expectations.
Documentation: Maintain accurate records of customer interactions, feedback, and solutions for future reference.
Product Knowledge: Stay informed about company products and services to provide accurate and relevant information to customers.
Team Collaboration: Work closely with colleagues to ensure a consistent and seamless customer experience across all touchpoints.
Requirements
Customer Service Experience: Prior experience in a customer service role is preferred.
Communication Skills: Excellent verbal and written communication abilities with a strong focus on customer service.
Problem-Solving Skills: Ability to analyze problems, identify solutions, and resolve customer issues effectively.
Empathy: Compassionate and empathetic approach when dealing with customer inquiries and concerns.
Team Player: Collaborative attitude with a willingness to work alongside colleagues to achieve common goals.
Adaptability: Comfortable working in a hybrid remote environment, able to work independently while also being part of a cohesive team.
