Office Manager & IT Coordinator - Avalon Housing

*HIRING BONUS: $750!*

At Avalon, housing is a human right. Our mission is to build healthy, safe and inclusive supportive housing communities as a long-term solution to homelessness.

Avalon Housing is a non-profit supportive housing provider. Supportive housing is a combination of affordable housing paired with services, such as case management. We don't just help people find housing, we help people stay and thrive in their homes.

If you are passionate about creating more diverse, inclusive, and equitable communities where all people are welcome, Avalon may be a good fit for you.

The role of Office Manager & IT Coordinator will report to the Executive Operations Manager and will be part of a team that works to provide administrative support throughout the agency. The team works behind the scenes to ensure that the operations of Avalon Housing are running smoothly and efficiently.

We are seeking a dynamic and organized individual to join our team as an Office Manager & IT Coordinator. In this dual role, you will play a vital part in ensuring the smooth operation of our office spaces while also providing essential IT coordination support to various departments and staff. If you are a multitasker with a passion for technology and office management, we want to hear from you!

In addition to a competitive salary, here are some of the key benefits that Avalon staff receive:

Paid Time Off Paid time off includes three weeks of vacation time plus additional sick and personal time allowances. There is also an extra paid holiday every month!

MedicalFull-time employees can choose from three different medical insurance plans with dental, vision, and prescription coverage, including an option with no per-payroll premium contribution, even for families! Your personal annual deductible is capped at $1,000.

Life and Disability Plans All staff working more than 16 hours per week are provided life insurance and short- and long-term disability plans, with Avalon covering the premium cost.

403(b) Retirement Plan Avalon sponsors a 403(b) retirement plan through Vanguard, available to all employees.

Core Responsibilities Include:

Office Management

• Oversee supplies and equipment orders for general office and community center use
• Receive, sort, and distribute mail and other deliveries
• Liaison with office Landlord, addressing needs and concerns as necessary
• Maintain the overall office environment, including organization, needs, and supplies of Avalon's offices both main office satellite
• Support day-of logistics for staff and agency meetings and retreats
• Provide front desk coverage by greeting visitors, answering and triaging phone calls, collecting rent payments, and creating work orders
• Engage, onboard, and provide ongoing support for staff and volunteers participating in the front desk team
• Manage operations tasks that occur during new hires, position changes, terminations
• Assist with the maintenance of organization's digital document system (Google Shared Drive)

IT Coordination

• Troubleshoot and assist with in-house problem solving and technical problems
• Primary liaison with contracted IT service, directing and overseeing their support work
• Provide IT Orientation to new hires and provides onboarding support
• Procure and sets up work phones and computers for new staff
• Evaluate and implement IT training for staff as necessary
• Assist department leaders in evaluating and rolling out new equipment and software to improve efficiency and effectiveness
• In conjunction with Avalon's contracted IT support, maintain system security in accordance with regulations, laws, and accreditation standards
• Maintain accurate records of IT assets, licenses, and warranties.
• Maintain technology across Avalon's sites to ensure high quality

Desired Qualifications & Experience

• Minimum education requirement: Associates Degree
• 1-3 year of prior office administration experience required along with outstanding customer service and organizational skills
• Interest and aptitude for office technology; relishes tech related problem solving (don't worry, we have tech consultants for the more difficult issues)
• Ability to coordinate multiple tasks, handle assigned action items, manage priorities, work effectively within deadlines and time pressures
• Strong knowledge and experience with Google Suite
• Ability to understand and adhere to all Privacy and Confidentiality policies
• Avalon Housing is dedicated to eliminating racial inequities. Successful candidates will demonstrate the ability to work well with multicultural communities.

Job Title:Office Manager & IT Coordinator

Reports to:Executive Operations Manager

Location: 1327 Jones Drive, Ann Arbor, MI 48105

9:00am to 5:00pm, Monday through Friday, in-office

Status:Full-Time, Non-Exempt

Starting Wage: $22/hour

Benefits including excellent health insurance options, dental & vision, 403(b), generous vacation and additional holidays, Life / AD&D / Short and long-term disability plans, Employee Assistance & Wellness programs

Avalon Housing is an equal opportunity employer and actively seeks applicants from diverse racial and ethnic backgrounds, as well as historically marginalized groups. This includes but is not limited to underrepresented gender identities, sexual/romantic orientations and/or relationship structures, people living with disabilities or mental health conditions, and with lived experience with homelessness or recovery from a substance use disorder, and people with underrepresented religious and/or socio-economic backgrounds. Avalon also encourages those with criminal histories to apply. Avalon doesn't request information about criminal histories until an offer of employment is extended. Avalon will not exclude someone based on criminal history unless it is determined the criminal history is related to or directly conflicts with the responsibilities of the position. We are committed to transparency about our decision making process, and will seek clarifying information from an applicant to help us make a determination in this regard.