Office Manager - SCI Shared Resources, LLC

Our associates celebrate lives. We celebrate our associates. Consider the possibilities of joining a Great Place to Work! Manages and coordinates the operational activities of a funeral home, cemetery and/or crematory operation. Ensures the highest quality services and products, to satisfy the need of any client family, to maximize budgeted profit plans for the location, and maintain a positive employee relations atmosphere. **JOB RESPONSIBILITIES** **Accounting Function Oversight** + Collections of all accounts receivable + Verifications and payments of all accounts payable invoices + Controls of receipt and deposit of cash payments received + Maintains petty cash account and disburses the same in accordance with company policies and procedures + Reconciliations of all accounts + Cash advance checks + Same Day Check requests + Bank deposits + Verifies/audits cash disbursement reports + Tracks Capital Expenditure Authorizations (CEAs) **Operational Activities** + Orders supplies for the office and completes inventory counts + Coordinates the processing of orders and receipt of all merchandise orders including memorials and caskets and the control of storage inventory for vaults and markers, urns and caskets + Oversees the processing of installation funeral-related orders and orders to the grounds and maintenance departments + Supports location management to ensure all contracts and work orders are completed in a timely manner with proper documentation + Schedules incoming orders and drivers for the ambulate service + Completes various funeral/cemetery reports and files accurately + Supports Sales as necessary requiring an understanding of JD Powers + Assures compliance with all Company policies and procedures to include + Sarbanes Oxley (SOX) audit + Dignity University (DU) training + Interment Verification Training (IVT) audits + Day Sales Outstanding’s (DSO) related to financial and administrative areas + Assists in preparing and/or overseeing all funeral/cemetery-related forms + Reviews time cards and administers corporate payroll policies and procedures + Administers local Human Resources (HR) processes such as processing new hire paperwork, verifying pre-need sales licenses, maintaining employee files and other confidential files (I9’s, etc.). + Ensures new associates receive new hire orientation + Pulls monthly reports from reporting site and create stack ranking reports for key performance indicators + Maintains vehicle records/licenses + Processes expense reports + Updates General Price Lists (GPLs) + Manages all Alarm Systems (codes, working order, etc.) + Assists with funeral services and “Making Everlasting Memories” (MEMs) as needed + Coordinates daily activities with business unit as well as other departments + Trains associates in the proper administration of policies and procedures + Services customers by interacting with families in a professional and compassionate manner + Maintains and updates customer records + Updates company website with current obituaries and ensures obituaries are placed in newspapers + Provides a collaborative, productive workplace environment for associate growth and development that instills pride, a sense of ownership, and the challenge to associates to exceed expectations + Behaves in a supportive way to enrich the work environment + Uses customer feedback in conjunction with Sales to improve location administration and strengthen individual associate performance + Performs other duties as assigned **MINIMUM REQUIREMENTS** **Education** + High school diploma, GED or completion of a diploma-training program at a college or technical school **Experience** + Two (2) years bookkeeping, general office, clerical accounting, and Accounts Payable experience required **Knowledge, Skills and Abilities** + Solid working knowledge of computers, typewriter, MS Office, e-mail, internet and basic office equipment required + Excellent communication skills both orally and in writing + High level of compassion, integrity, and confidentiality + Problem solving skills + Ability to multi task and set priorities + Detail oriented + Must be flexible and able to function in a face-paced environment **WORK CONDITIONS** **Work Environment** + Professional Dress is required when in contact with families. **Work Postures** + Sitting continuously for many hours per day, up to 6 hours per day + Climbing stairs to access buildings frequently **Physical Demands** + Physical effort requiring manual dexterity is required, includes paperwork, calculators, computers and phone usage **Work Hours** + Working beyond “standard” hours as the need arises Postal Code: 28112 Category (Portal Searching): Operations Job Location: US-NC - Monroe Job Profile ID: F00236 Time Type: Full time Location Name: Lakeland Memorial Park