Office Manager - NYU Langone South Shore Heart - Rockville Center - NYU Winthrop

NYU Langone Hospital-Long Island is a 591-bed university-affiliated medical center, which offers sophisticated diagnostic and therapeutic care in virtually every specialty and subspecialty of medicine and surgery. We are a major regional healthcare resource with a deep commitment to medical education and research, offering a full complement of inpatient and outpatient services. At NYU Langone Health, equity, diversity, and inclusion are fundamental values. We strive to be a place where our exceptionally talented faculty, staff, and students of all identities can thrive. We embrace diversity, inclusion, and individual skills, ideas, and knowledge.For more information, go tonyulangone.org, and interact with us onLinkedIn,Glassdoor,Indeed,Facebook,Twitter,YouTubeandInstagram.

Position Summary:
We have an exciting opportunity to join our team as a Office Manager - NYU Langone South Shore Heart - Rockville Center.

In this role, the successful candidate The FGP Office Manager is responsible for overseeing the daily activities of practice operations including the hiring onboarding and management of staff handling patient interactions and adherence to the policies and procedures of the Faculty Group Practice The practice manager will be responsible for collaborating with physicians as well as FGP regional leadership to implement operational and business initiatives

Job Responsibilities:

bull; Ensures enforcement and adherence to FGP policies are procedures
bull; Hires onboards trains and manages staff
bull; Oversees daily practice operations including reception/phones staffing and provider schedules and workflows
bull; Promotes excellence in patient experience by monitoring patient feedback responding to issues and reinforcing best practices
bull; Monitors supply inventory and medical equipment maintenance
bull; Coordinates regular staff meetings and performance reviews
bull; Collaborates with Physicians to support efficient workflows and optimize patient access
bull; Communicates issues or roadblocks to the regional manager/operations leads
bull; Performs other duties as needed

Operations amp; Financial Management nbsp;
bull; Directs business and patient care functions of a Faculty Group Practice site insert type of practice based on level of manager/role JD title
bull; In conjunction with FGP leadership is responsible for implementation of FGP business planning decisions and initiatives including onboarding new physicians new locations and space expansion/consolidations as needed
bull; Enforces adherence of NYULH and FGP policies and procedures and standards including but not limited to HIPAA Compliance and Human Resources nbsp;
bull; Works with Director or Regional Director to develop staffing standards ongoing trainings and performance and productivity metrics nbsp;
bull; Improves performance to expected benchmarks reviews and disseminates information to practices on a regular basis nbsp;
bull; Assists in implementation and oversight of key FGP operational initiatives including but not limited to nbsp;MIPS CheckMate Patient Secure and digital scheduling
bull; Reviews operational dashboards and management reports to track performance and identify trends that need to be addressed This includes oversight and management of key indicators related to MIPS Epic front end workqueues waitlists inbaskets open encounters and patient experience etc
bull; Identifies additional staff training requirements and coordinates as needed
bull; Attends FGP Leadership and Administrative meetings and effectively communicates upcoming changes upgrades and initiatives to staff and physicians
bull; Monitors revenue cycle outcomes relative to front end processes including co pay collection insurance verification authorization and referral management and front end denials nbsp;
bull; Participates in financial management including budget planning and business development activities
bull; Oversees and manages any required training for new hires and existing staff on workflows and policies and procedures to maintain standardization across the FGP Works closely with FGP representatives to identify opportunities to improve front end processes
bull; Coordinates with Tenant Coordinator to address any facility concerns related to the practice space including the development of emergency action plans
bull; Manages equipment including asset acquisition maintenance end of useful life planning and proposals for new/replacement items
bull; Serves as liaison with other NYULH Department Representatives
bull; Performs other duties and projects as necessary

Clinical Management nbsp;
bull; Oversees the coordination integration communication implementation and performance evaluation of practice and clinical operations and policies and procedures Identifies areas for improvement and develops detailed action plans as necessary nbsp;
bull; Optimizes patient flow and patient access
bull; Supports key initiatives related to MIPS gaps in care and other clinical quality programs
bull; Ensures clinical in baskets are maintained and open encounters are closed within a timely manner
bull; Works with FGP Clinical Leadership to enforce policies and procedures
bull; Ensures clinical compliance with Patient Safety initiatives and reporting
bull; Partners with Nurse Manager to ensure AAAASF annual accreditation is met where applicable
bull; Supports FGP Clinical Quality Management by maintaining appropriate documentation of practice licensures nbsp;
bull; Works with FGP Clinical leadership to ensure all requirements are met for accreditations and certifications nbsp;
bull; Works with FGP clinical leadership to ensure competency validation counseling and evaluation of licensed staff members are provided by licensed clinicians

Patient Experience amp; Access
bull; nbsp;Serves as NYU Langone Health Faculty Group Practice Brand Ambassador by upholding the NYULH Mission vision and values and promoting excellence in the patient experience during every encounter nbsp;
bull; nbsp; Drives consistency in every patient and colleague encounter by embodying the core principles of our FGP Service Strategy CARES Connect Align Respond Ensure and Sign Off
bull; nbsp; Greets patients warmly and professionally stating name and role and clearly communicates each step of the care/interaction as appropriate
bull; nbsp; nbsp;Works collaboratively with colleagues and site management to ensure a positive experience and timely resolution for all patient interactions and inquiries whether in person by phone or via electronic messaging nbsp;
bull; nbsp; nbsp;Proactively anticipates patient needs and participates in service recovery by applying the LEARN model Listen Empathize Apologize Resolve Notify and escalates to leadership as appropriate
bull; nbsp; nbsp;Shares ideas or any observed areas of opportunity to improve patient experience and patient access with appropriate leadership i e ways to optimize provider schedules how to minimize delays increase employee engagement etc
bull; nbsp; nbsp;Partners with Patient Access Center and Central Billing Office team members to support collaboration and promote a positive patient experience
bull; nbsp; nbsp;Takes a proactive approach in ensuring that practice staff are fully versed in the Access Agreement gold standard principles

Staff Engagement
bull; Mentor rsquo;s leaders managers staff and actively promotes the development of operational/financial performance improvement skills across teams
bull; Completes staff competency assessments and performance evaluations providing feedback identifying training needs and pathways for employee continued career success
bull; Conducts routine staff meetings and huddles to promote staff communication and feedback nbsp; nbsp;
bull; Supports employee participation in FGP corporate meetings/webexes to stay aligned with larger network updates and training as appropriate nbsp; nbsp;
bull; Establishes employee engagement committees to promote employee participation in key initiatives
bull; Develops staff related initiatives to show gratitude towards their efforts to support the NYU Patient Experience model
bull; Promotes employee engagement activities within the practice engaging nbsp;feedback from support staff and leaders internally

Minimum Qualifications:
To qualify you must have a A Bachelor s Degree Master s preferred with a minimum of 3 5 years of relevant work experience or equivalent combination or training and relevant work experience required Ability to work in a fast paced multi physician practice environment Good communication interpersonal and computer skills Ability to develop and maintain effective working relationships with physicians staff and patients Progressive leadership; demonstrated in a leadership position or demonstrates the potential for leadership competency; demonstrates ability to develop guide motivate nurture and coach others

Preferred Qualifications:
None

Qualified candidates must be able to effectively communicate with all levels of the organization.

NYU Langone Hospital-Long Island provides its staff with far more than just a place to work. Rather, we are an institution you can be proud of, an institution where you'll feel good about devoting your time and your talents.

NYU Langone Hospital-Long Island is an equal opportunity and affirmative action employer committed to diversity and inclusion in all aspects of recruiting and employment. All qualified individuals are encouraged to apply and will receive consideration without regard to race, color, gender, gender identity or expression, sex, sexual orientation, transgender status, gender dysphoria, national origin, age, religion, disability, military and veteran status, marital or parental status, citizenship status, genetic information or any other factor which cannot lawfully be used as a basis for an employment decision. We require applications to be completed online.
If you wish to view NYU Langone Hospital-Long Island's EEO policies, please click here. Please click here to view the Federal "EEO is the law" poster or visit https://www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htm for more information.

NYU Langone Health provides a salary range to comply with the New York state Law on Salary Transparency in Job Advertisements. The salary range for the role is $77,258.68 - $86,100.00 Annually. Actual salaries depend on a variety of factors, including experience, specialty, education, and hospital need. The salary range or contractual rate listed does not include bonuses/incentive, differential pay or other forms of compensation or benefits.

To view the Pay Transparency Notice, please click here