Office Manager - SGA Inc.

Software Guidance & Assistance, Inc., (SGA), is searching for an Office Manager for a Contract assignment with one of our premier Healthcare clients in Oakland, CA .

Responsibilities :

• Under direction, plans, organizes and supervises the work of technical and clerical staff involved in Medi-Cal program eligibility and payment source documentation and processing, including such areas as Registration and Admitting at Alameda Health System. Performs related duties as required.
• Aids in establishing and is responsible for maintaining policies, procedures and standards for the work unit for the purpose of maximizing revenue to AHS.
• Coordinates programs with the County Social Services Agency and participates in their training and orientations conducted to update personnel on changing Social Services Agency programs; acts as a liaison with other hospital departments.
• Directs and evaluates the work of Patient Services Technicians and other assigned staff through subordinate supervisors.
• Implements and monitors procedures to accommodate Federal, State, County and AHS regulations.
• Initiates changes in personnel assignments and work procedures in order to conform with administrative changes and to solve operating problems involving workload and personnel.
• Participates in the planning and developing of new systems and procedures; recommends, implements and evaluates pilot programs established to test proposed organizational and procedural changes; coordinates the collecting and recording of statistical information.
• Reviews the more complex cases; initiates or recommends special eligibility determination or collection activity involving interpretation and explanation of AHS policies or State and Federal law; investigates complaints that require administrative interpretation or action.
• Supervises the establishment of training programs, hiring, orientation, promotion and disciplinary action of personnel.

Required Skills:

• Minimum Experience: One year of experience as a Patient Services Supervisor I; OR three years of clerical experience which must have included at least two years of supervisory experience in a hospital or related unit involving determination of eligibility or credit and collection work for medical assistance through personal interview.
• Act in an appropriate and professional manner as defined by the company's Standards of Behavior, Policy and Procedures, and Scope of Services.
• All aid programs and other resources available to the client; flow of Medi-Cal applications within the Social Services Agency.
• Assigning and supervising the work of employees on a 24-hour operation.
• Communicating and developing harmonious relationships with a variety of disciplines, the public and employees supervised.
• Hospital procedures as the affect relationships between the Credit Interview Unit and Client flow, Emergency Service, admitting procedures, Admitting and Discharge Office, Business Office and Central Billing.
• Reading and interpreting involved regulations; planning. Role model AHS Standards of Behavior.

SGA is a technology and resource solutions provider driven to stand out. We are a women-owned business. Our mission: to solve big IT problems with a more personal, boutique approach. Each year, we match consultants like you to more than 1,000 engagements. When we say let's work better together, we mean it. You'll join a diverse team built on these core values: customer service, employee development, and quality and integrity in everything we do. Be yourself, love what you do and find your passion at work. Please find us at https://sgainc.com/ .

SGA is an Equal Opportunity Employer and does not discriminate on the basis of Race, Color, Sex, Sexual Orientation, Gender Identity, Religion, National Origin, Disability, Veteran Status, Age, Marital Status, Pregnancy, Genetic Information, or Other Legally Protected Status. We are committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, and our services, programs, and activities. Please visit our company EEO page to request an accommodation or assistance regarding our policy.