Office Manager/PC - Great Expressions Dental Centers
Dublin, OH
About the Job
Are you an experienced Office Manager/PC ready to make a significant impact? Great Expressions Dental Centers is seeking a highly skilled and seasoned professional to join our growing team. As the Office Manager/PC, you will be a key player in ensuring the seamless functioning of our dental practice and delivering exceptional patient care. You will be the first point of contact for patients visiting or calling the dental office. Your primary responsibility is to provide exceptional customer service by greeting patients, scheduling appointments, managing patient records, and handling general administrative tasks.
$1000 RETENTION BONUS
What you'll bring to the team
Patient-Centric Focus: Committed to delivering exceptional patient care and experiences, you prioritize exceeding expectations for a positive overall experience.
Inspiring Leadership: With a dynamic approach, you captivate and lead teams effectively, fostering collaboration and motivation towards common goals.
Meticulous Detail Orientation: Maintaining a meticulous detail-oriented approach, you ensure precision and accuracy in all tasks, upholding the highest standards of quality.
Goal-Driven Approach: Grounded in dedication to setting and achieving objectives, you thrive on challenges, utilizing strategic planning and data-driven problem solving for continuous improvement.
Responsibilities:
Provide a warm and friendly welcome to patients as they arrive at the dental practice. Ensure a comfortable and inviting waiting area for patients.
Maintain a professional and courteous demeanor when interacting with patients.
Schedule appointments for patients, considering their preferences and the availability of dental staff.
Confirm and remind patients about upcoming appointments via phone or other communication channels.
Coordinate with dental staff to manage the appointment calendar efficiently.
Collect and update patient information accurately, including personal details and medical history.
Create and maintain patient records in the dental practice management system.
Ensure patient records are kept confidential and comply with privacy regulations.
Verify and update patient insurance information.
Calculate and collect co-pays, deductibles, and other payments from patients.
Process insurance claims and coordinate with insurance providers for billing inquiries or issues.
Respond to patient inquiries via phone, email, or in person, providing information about dental services, appointment availability, and general practice policies.
Provide clear instructions to patients regarding pre-appointment preparations, forms, and paperwork.
Maintain the cleanliness and organization of the reception area.Coordinate with dental staff to ensure a smooth patient flow and optimize scheduling efficiency.
Communicate effectively with dental hygienists, assistants, and dentists regarding patient arrivals, emergencies, or changes in scheduling.
Requirements:
At least 2 years of Dental office experience
At least 1 year of management/lead experience
High school diploma or equivalent; additional education or certification in healthcare administration or related field is a plus.
Proven experience as a receptionist or in a customer service role, preferably in a dental or healthcare setting.
Excellent interpersonal and communication skills to interact with patients, colleagues, and third-party stakeholders.
Proficient in using dental practice management software and general office applications (e.g., MS Office, email, appointment scheduling systems).
Strong organizational and multitasking abilities to handle multiple priorities in a fast-paced environment.
Attention to detail and accuracy in maintaining patient records and managing financial transactions.
Knowledge of dental terminology, procedures, and insurance processes is desirable.
#IND3
GEDC is committed to diversity and inclusion and is proud to be an equal opportunity employer. All qualified applicants are welcomed and encouraged to apply.
$1000 RETENTION BONUS
What you'll bring to the team
Patient-Centric Focus: Committed to delivering exceptional patient care and experiences, you prioritize exceeding expectations for a positive overall experience.
Inspiring Leadership: With a dynamic approach, you captivate and lead teams effectively, fostering collaboration and motivation towards common goals.
Meticulous Detail Orientation: Maintaining a meticulous detail-oriented approach, you ensure precision and accuracy in all tasks, upholding the highest standards of quality.
Goal-Driven Approach: Grounded in dedication to setting and achieving objectives, you thrive on challenges, utilizing strategic planning and data-driven problem solving for continuous improvement.
Responsibilities:
Provide a warm and friendly welcome to patients as they arrive at the dental practice. Ensure a comfortable and inviting waiting area for patients.
Maintain a professional and courteous demeanor when interacting with patients.
Schedule appointments for patients, considering their preferences and the availability of dental staff.
Confirm and remind patients about upcoming appointments via phone or other communication channels.
Coordinate with dental staff to manage the appointment calendar efficiently.
Collect and update patient information accurately, including personal details and medical history.
Create and maintain patient records in the dental practice management system.
Ensure patient records are kept confidential and comply with privacy regulations.
Verify and update patient insurance information.
Calculate and collect co-pays, deductibles, and other payments from patients.
Process insurance claims and coordinate with insurance providers for billing inquiries or issues.
Respond to patient inquiries via phone, email, or in person, providing information about dental services, appointment availability, and general practice policies.
Provide clear instructions to patients regarding pre-appointment preparations, forms, and paperwork.
Maintain the cleanliness and organization of the reception area.Coordinate with dental staff to ensure a smooth patient flow and optimize scheduling efficiency.
Communicate effectively with dental hygienists, assistants, and dentists regarding patient arrivals, emergencies, or changes in scheduling.
Requirements:
At least 2 years of Dental office experience
At least 1 year of management/lead experience
High school diploma or equivalent; additional education or certification in healthcare administration or related field is a plus.
Proven experience as a receptionist or in a customer service role, preferably in a dental or healthcare setting.
Excellent interpersonal and communication skills to interact with patients, colleagues, and third-party stakeholders.
Proficient in using dental practice management software and general office applications (e.g., MS Office, email, appointment scheduling systems).
Strong organizational and multitasking abilities to handle multiple priorities in a fast-paced environment.
Attention to detail and accuracy in maintaining patient records and managing financial transactions.
Knowledge of dental terminology, procedures, and insurance processes is desirable.
#IND3
GEDC is committed to diversity and inclusion and is proud to be an equal opportunity employer. All qualified applicants are welcomed and encouraged to apply.
Source : Great Expressions Dental Centers
