Office Manager - Jackson Walker

Please note that Jackson Walker is not currently accepting search firm submissions in connection with this opening.

Office Manager

Department: Human Resources

FLSA status: Exempt

Reports to: Senior Human Resources Administrator

Position Summary: The Office Manager oversees the general administrative functions and activities in the office.

Essential Duties and Responsibilities: Specific duties of this position include, but are not limited to:

• Provides support to Managing Partner as needed.
• Ensures all new hire, leave of absence, position change and termination processes are complete.
• Conducts orientation for all attorney new hires.
• Participates in onboarding call of incoming partners.
• Collaborates with the Manager of Staff Integration and Professional Development and attorney recruiting to provide a smooth transition from the recruiting process to onboarding, including planning new hire integration events such as welcome breakfasts, first day lunches, etc.
• Ensures all new hire paperwork and background checks are completed.
• Ensures the Lateral WorkFlow App is kept up-to-date on all incoming attorney hires.
• Works with the Managing Partner on creating an agenda and scheduling staff meetings.
• With the Manager of Staff Integration and Professional Development, conducts exit interviews with all departing staff.
• Provides administrative departure information to all departing staff and attorneys.
• Manages annual evaluation process for all Legal Administrative Assistants, receptionists, Office Concierge, case clerks and Document Specialists.
• Builds and maintains office culture and morale.
• Works with Practice Group Leaders and Managing Partner on attorney and Legal Administrative Assistant team changes.
• Assists Operations with office layout planning and office moves.
• Formulates and manages office budget.
• Manages inactive personnel files per Firm retention standards.
• Identifies opportunities for process and office management improvements.
• Plans office events throughout the year to foster office morale and integration, including holiday parties and Staff Appreciation Week.
• Responds to Texas unemployment claims with guidance from the Senior Human Resources Administrator.
• Consults with the Senior Human Resources Administrator on managing employee relations, FMLA requests, resolution of conflict and employee grievances.

Knowledge, Skills and Abilities Required:

• Law firm or professional services work experience required.
• SHRM certification.
• Ability to create and type own correspondence.
• Demonstrate outstanding judgement, professionalism, and a high degree of confidentiality.
• Must work well under pressure, be a problem-solver and team player.
• Ability to work independently.
• Multi-task oriented, resourceful and creative.
• Strong customer service attitude required.
• Ability to organize and prioritize numerous tasks and complete them under time restraints.
• Interpersonal skills necessary to communicate with employees at all levels with courtesy and tact.
• Excellent verbal and communication skills.
• Excellent organizational skills and attention to detail.
• Strong analytical skills.
• Proficient with MS Office – Word and Excel.
• Work sometimes requires more than 40 hours per week to perform the essential duties of the position.
• Other duties as assigned by the employer.

Physical Requirements:

• Sighted.
• Good hearing and clear speaking voice.

Working Conditions: Normal office environment with little exposure to excessive noise and temperature.