Office Manager - NFI Industries

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information, please see:
https://illinoisjoblink.illinois.gov/jobs/12304087
TheOffice Managerdirects, administers, manages and supports all
aspects of the administrative and customer service functions as well as
supports Operations Management in their area of responsibility.
Typically supports 3-4 customer accounts or one large account,
supervises a small CSR team and reports to the General Manager.
Responsibilities

- Supervises Administrative/CSR staff on a day-to-day basis, typically
no more than 3 employees.
- Ensures that data entry is accurate through training and audit of
administrative staffs production.
- Communicates closely with customer service staff to ensure the
maintenance of a high level of customer satisfaction through open
communications with the customers, operations and senior management.
- Identifies areas of opportunity for improvement to processes by
review of SOPs.
- Distribute procedures and ensures proper training for appropriate
personnel after initial account procedures have been identified.
- Directs all accounts payable activities including purchase
requisition process and payable voucher process in accordance with
corporate issued standards.
- Coordinates accounts receivable activities with Corporate Accounts
Receivable Department. This will include receivable collection
efforts and review of billing issues/errors
- Ensures that weekend and month end closings are complete. This will
include the training of a backup person responsible for same.
- Responsible for the accuracy, submission and timely reporting of
productivity.
- Produces month end accounting reports and Flash within time limit as
set forth by accounting deliverables schedule.
- Produces P&L review report
- Ensure cross-training of administrative personnel on monthly
reports.
- Assists in corporate and facility manual audits to ensure facility
compliance.
- Coordinates end of month efforts to ensure transactional and
accessorial billings are completed accurately.
- Produces weekly Flash and Accounts Receivable Interface.
- Directs all payroll preparation efforts and assures that payroll
checks are accurate and on time. This includes adherence to Payroll
policy.
- Maintains all payroll records in a confidential and organized
manner.
- Will assist in write up on progressive discipline documentation
regarding some basic policy violations for management personnel.
- Responsible for HR administrative functions such as entering wage
changes, termination process, collecting new employee data, PTO
tracking and processing progressive discipline forms.
- Conducts exit process for administrative and hourly staff (where
applicable).
- Audits and ensures that proper back up is maintained for customer
inventory and billing transactions.
- Ensures that back up and transactional documents are achieved
properly and an organized record of items in storage is maintained.
- Audits weekly activity records to ensure accurate daily statistics
are produced.
- Coordinates the distribution of corporate materials as necessary.
- Assists General Manager in the development of vacation schedules,
work schedules and annual review schedules.
- Ensure that a backup of the WMS is completed (if required) and taken
off site daily.
- Identifies areas of opportunity for improvement to processes by
review of SOPs.
- Ensures that proper levels of required supplies are maintained.
- Ensures that mail is handled in an expedited manner.
- Ensure that telecommunications equipment is maintained.
- Ensures that security policy for visitors is handled properly sign
in followed, badges issued and collected upon sign out.
- Ensures that data entry is ccurate.
- Performs duties or projects as needed by the General Manager.