Office on Aging Services Assistant - County of Riverside
Riverside, CA 92501
About the Job
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HelpLink
The Department of Office on Aging has an opening for an Office on Aging Services Assistant, who will be assigned to the HelpLink Unit in Riverside. The incumbent in this position will provide administrative support to the HelpLInk unit. The Office on Aging Services Assistant will also be tasked with answering incoming calls from the adult population seeking relief. Additionally, the incumbent will engage with the customer and determine issues and offer resources.
The Office on Aging desires candidates who have experience with case management and/or dealing with the adult or aging population.
Telecommuting may be available after training is concluded and is subject to change depending on the needs of the business.
Bilingual-Spanish is desired.
CDL is required.
MEET THE TEAM
Office on Aging, one of 52 County departments, is authorized by the Older Americans Act and the Older Californians Act. The department is charged with developing a system of care that offers safety net services for vulnerable older persons and adults with disabilities.
EXAMPLES OF ESSENTIAL DUTIES
HelpLink
• Establishes effective lines of communication between the Office On Aging and the community.
• Provides basic information about services available to seniors and policies and procedures applicable to the clients and the public; provides outreach information and educational materials to the senior population and community.
• Screens for eligibility in senior programs; develops additional services and providers in areas where services do not exist.
• Conducts public presentations; conducts needs assessments and safety audits of clients' dwellings; assists professional staff in arranging and conducting senior health and education programs, demonstrations, special workshops and conferences in the community.
• Conducts surveys and records relevant information; develops promotional and informational flyers and brochures.
• Provides feedback, verbally and in writing, to professional staff regarding client and community needs; coordinates and provides necessary transportation services to eligible seniors.
MINIMUM QUALIFICATIONS
Education : Possession of high school diploma, G.E.D. equivalency or high school proficiency certificate. (One year of additional qualifying experience may be substituted for the required education.)
Experience: One year of experience that included public contact, preferably in a social, human services, or community agency. (Education from a recognized college in social, or behavioral sciences or closely related field may be substituted for the required experience on the basis of 9 semester or 12 quarter units of specified course work for each year of required experience.)
Knowledge of: The basic needs and problems of the senior population; cultural and ethnic attitudes toward community service programs related to seniors; the causes and problems facing the senior population.
Ability to: Understand social and cultural factors important to senior behavioral patterns; communicate effectively orally and in writing; establish and maintain good relationships with a wide range of social and ethnic groups as well as professional staff and community members; obtain and record accurate information; follow and implement services and programs in accordance with accepted written policies and procedures; recognize dangerous and hazardous conditions to clients; and recognize other situations outside the scope of the Office On Aging Services Assistant class which may require referral to professional staff.
Bilingual Spanish is desired.
Knowledge of Cisco Finesse phone software a plus.
Strong data entry skills is a plus.
Call center experience desired.
SUPPLEMENTAL INFORMATION
Other Requirements
License/Certificate: Possession of a valid California Driver's License is required.
Veterans' Preference
The County has a Veterans Preference Policy. Upload a copy of your (or your spouse's) Member-4 Form DD-214 (or NGB-22) indicating dates of service, and a copy of your spouse's letter of disability (if applicable) with your application. For privacy reasons, it is recommended that you remove your social security information from the document (s). A Human Resources Representative will review the materials and determine if you qualify for the veteran's preference. See the policy here .
WHAT'S NEXT?
This recruitment is open to all applicants.
Applicants who are current County of Riverside employees and/or current employees of the Office on Aging may be considered before other applicants depending on the volume of applications received. Qualified applicants may be considered for future vacancies throughout the County.
APPLICATION PERIOD
BASED ON THE NUMBER OF APPLICATIONS RECEIVED, THIS POSTING MAY CLOSE WITHOUT NOTICE.
Applications received prior to the closing date will be considered based on the information submitted. Changes or alterations cannot be accepted. All applicants must submit a complete application by the close date of the recruitment. No late applications will be permitted.
Include relevant work experience details on resume and/or application.
Applicants who fail to provide information demonstrating they possess the position requirements may not be considered further in the application process. A description of job duties directly copied from the job classification or job posting will not be considered.
Upload a copy of any license(s), official/unofficial transcript(s), degrees, and/or related employment documents to your NeoGov account.If your education was completed outside of the United States, you will need to provide a copy of your Foreign Education Equivalency evaluation from a member of the National Association of Credential Evaluation Services ( NACES ) or Association of International Credential Evaluators, Inc. ( AICE ).
Reasonable Accommodations
The County of Riverside is committed to providing reasonable accommodation to applicants as required by the Americans with Disabilities Act (ADA) and Fair Employment and Housing Act (FEHA). Qualified individuals with disabilities who need a reasonable accommodation during the application or selection process should contact the recruiter for the position noted above. For additional information and/or to obtain the appropriate form for requesting a reasonable accommodation, please visit the Disability Access Office web page located at: http://dao.rc-hr.com/.
For questions regarding this recruitment
For specific questions regarding this position, contact Claudrina Suazo at csuazo@rivco.org .
If you are experiencing technical problems, you may contact the governmentjobs.com applicant support desk Monday through Friday, 6 am to 5 pm Pacific Time at support@governmentjobs.com or toll-free 1-855-524-5627.
GENERAL APPLICATION INFORMATION:
Please read and follow any special application instructions on this posting. Click the 'Apply' link located on this page to submit your application. For instructions on the application process, examinations, Veteran's preference, pre-employment accommodation or other employment questions, please refer to our web site, www.rc-hr.com . A pre-employment physical examination and background check may be required.
MEDICAL/DENTAL/VISION INSURANCE: A choice of different medical, dental and visions plan are available to elect. The County provides a Flexible Benefit Credit contribution as governed by the applicable LIUNA Memorandum of Understanding to contribute towards the cost of these plans.
Note: Employees on assignment through the Temporary Assignment Program (TAP) receive different benefits. See the list here .
MISCELLANEOUS RETIREMENT: County of Riverside has three retirement Tiers through the California Public Employees' Retirement System (CalPERS).
- Tier I (Classic Member - Formula 3% @ 60): Applicable to current and former County of Riverside local miscellaneous employees hired prior to 08/24/2012 and did not withdraw CalPERS contributions. The employee contribution is eight (8%) percent.
- Tier II (Classic Member - Formula 2% @ 60): Applicable to local miscellaneous employees 1) hired after 08/23/2012 through 12/31/2012; 2) Previously employed with another CalPERS contracting public agency or a reciprocal retirement system, with a break in service of less than six months between the separation date with the previous employer and the appointment date with the County of Riverside. The employee contribution is seven (7%) percent.
- Tier III (PEPRA New Member - Formula 2% @ 62): Applicable to CalPERS local miscellaneous new members hired on or after the implementation of the Public Employees' Pension Reform Act of 2013 (PEPRA) which took effect January 1, 2013. Effective July 1, 2023 employee contributions are 7.25% and will increase to 7.75% effective July 1, 2024.
A new member is defined as any of the following:
CalPERS refers to all members that do not fit within the definition of a new member as "classic members".
Contribution rates are subject to change based on the County of Riverside annual actuarial valuation.
Note:
This summary is for general information purposes only. Additional questions regarding retirement formulas can be sent to retirement@rivco.org or by calling the Benefits Information Line at (951) 955-4981,
Option 2.
If you have prior service credit with another CalPERS agency or within agencies, please contact CalPERS at (888) 225-7377 to determine which retirement tier would be applicable to you. CalPERS is governed by the Public Employees' Retirement Law. The Retirement Law is complex and subject to change. If there's any conflict between this summary and the law, the law will prevail over this summary.
DEFERRED COMPENSATION: Voluntary employee contribution with a choice between two 457 deferred compensation plan options.
VACATION ACCRUAL (Bi-Weekly Accrual):
0< 3 year = 80 Hours (10 Days)
4< 9 years = 120 Hours (15 Days)
10 or more years = 160 Hours (20 Days)
Maximum Vacation leave accumulation is 480 hours.
SICK LEAVE: Four (4) hours Sick Leave accrual per pay period with unlimited accrual.
HOLIDAYS: Normally 12 paid holidays per year
BEREAVEMENT LEAVE: Allowed 5 days (3 days are County paid; 2 additional days can be taken from accrued Sick Leave balance)
BASIC LIFE INSURANCE: Equal to one times annual base salary not to exceed $50,000 of term life coverage. Premiums are paid by the County. Additional Supplemental Life plan is available for employee purchase.
DISABILITY: Short-term Disability benefit pays up to a maximum of $461.54 weekly, payable up to a maximum of 52 weeks.
POST RETIREMENT MEDICAL CONTRIBUTION: A monthly contribution is made by the County towards retiree health insurance offered through the County as governed by the applicable Memorandum of Understanding.
OTHER: There may be other benefit provisions as specified in the applicable Memorandum of Understanding. Please contact the recruiter listed on the job posting directly for more information.
