Office Services Associate (Mail/Copy/Print) - Bedford, MA - IST Management Services

Office Services Associate (Mail/Copy/Print) - Bedford, MA (FT)

The IST Office Services Associate performs daily activities in Office Services at our client’s location as a direct employee of IST. The client services provided at the site include, but are not limited to, business support services, office services, mail, copy, print, and records management, at a client site in Bedford, MA.

Cross training may occur in the Warehouse building, in the Shipping/Receiving department, learning how incoming and outgoing shipments are processed.  There are opportunities for advancement both within this location, as well as other locations IST manages across the Boston Market.

IST is a rapidly growing business process outsourcing (BPO) company and the largest American privately-owned facilities management company. Founded in 1997, the company is a two-time recipient of the Human Resources Professional Excellence Award granted by the Society for Human Resource Management. 

Benefits Include: Medical, Dental, Vision, STD, LTD, Life, Paid Time Off, Paid Holidays, and Bonus Incentives

Hours:  Day shift, 8 hours, Monday through Friday

Compensation: While the compensation for this position is finally dependent upon the candidate’s experience/qualifications, the approximate compensation for this position will be $18.00-19.00 to be paid hourly.

Key Responsibilities include:

• Reports directly to an IST Manager
• Will learn a variety of skills, including printing/copying, mail delivery, inbound/outbound package processing, customer service training, email composition training, and many other relevant skills
• Promotes high motivation and customer satisfaction
  • Maintains efficient work-flow and is accountable for quality and efficiency of their work
  • Maintain effective written and oral communications with clients, managers, and peers
  • Prioritize work as required to ensure customer needs are met in regards to on-time delivery of services and quality of work
• Insures maximization of productivity through efficient use of standard operating procedures
• Develops new procedures to improve the operation of the sites and to lower operating costs
• Completes other tasks as assigned

Job Requirements:

• High school diploma or equivalent (GED)
• 1-2 years of experience in an Office Services environment; Knowledge of Microsoft Office (Word & Excel) and familiarity with computer basics is preferred.
• Ability to communicate both verbally and written with customers and other employees both one-on-one and during meetings; Must have attention to detail and critically think through and resolve problems
• Must have customer service skills and be able to maintain a consistent, high level of service; Must have ability to multi-task, manage multiple accounts and establish priorities
• A valid driver’s license and/or reliable transportation to and from work
• Lifting up to 55 pounds; Standing for long periods of time; Significant walking; Willingness to cross-train for other job functions
• The ability to obtain a US Government Secret Clearance within the first few months of employment with IST

IST Management provides reasonable accommodations to individuals with a disability in accordance with applicable law in both the application and employment stages. If you require any accommodation in completing your application for employment, please let us know by informing our Talent Acquisition team. Contact information here: https://www.istmanagement.com/talent-acquisition-team

Please respect individuals reaching out for accommodations by utilizing the contact information only for this purpose. You will receive correspondence directly from your local IST Management hiring team regarding your application submission and status after submission.