Office Services Employment Specialist at Express Employment Professionals
WEBSTER GROVES, MO
About the Job
This role is about impacting people’s lives and our company’s growth. We help people in our community find work every day. Since Express Employment Professionals is in the business of helping good people find good jobs, we’ll teach the right person about the interviewing and placement process with our comprehensive training program. If you are looking for a professional team environment that offers room for growth, continuous training, and access to the best resources available, you should work for Express.
The Employment Specialist for Office Services will manage every step of the recruiting and hiring process of administrative professionals. From sourcing, screening, interviewing and presenting job offers to the selection and placement of candidates and hiring manager communications.
The Office Services Recruiter primary emphasis is on filling job orders, sourcing and recruiting talent for job orders and candidate matrix, inside sales activities, and 75-100 outbound sales calls to Prospects and Clients. The Office Services Employment Specialist exercises discretionary judgment in administering Express systems and procedures in recruiting, hiring, and assigning associates to clients. Office Services Employment Specialists are expected to build and maintain a strong core of associates with a variety of job skills and fill Office Services job orders quickly and efficiently. Office Services Employment Specialists must use consultative sales techniques as they persistently make sales contacts. Strong phone and interpersonal skills are essential.
Salary $45,000 plus commission
1. Fill 100% of all qualified job orders with urgency. |
· Qualify and take thorough and complete job orders. · Coordinate and control the job order process, working closely with the Sales Representative and Client. · Set firm timeline with client on start date and maintain job order control. · Ensure the job order is fillable based on the availability of associates and the client’s timeline. · Use the automated system to interview, assign, fill orders, and maintain clients. |
2. Make 50 weekly/MPC Calls and additional inside sales calls daily. |
· Assist with appointment setting for himself/herself or the Outside Sales Representative. · Convert 100% of local Employment Verification Calls into sales calls and/or recruiting calls. · Take advantage of every phone interaction to MPC associates, gain additional information and determine the next appropriate step. · Complete dedicated outbound sales call “bubble” time on a daily basis. · Document all sales activities in the automated system and schedule a future contact. |
3. Source, recruit, interview, and retain a qualified pool of associates |
· Develop and implement a targeted recruiting plan for candidate matrix positions · Recruit for passive and active candidates to create and maintain a pool of commonly requested Office Services positions. · Adhere to the Express Employee Selection Process. · Schedule accordingly to conduct a minimum of 12 – 15 interviews per week. · Document all details of the interview in the automated system. · Complete a minimum of two Employment Verification calls on every associate prior to assignment. · Maintain candidate control and ensure high satisfaction levels by consistently communicating with associates pre and post placement/assignment through Associate Renewal calls. |
4. Generate and expand business with existing accounts and new accounts. |
· Broaden and diversify the client base by cross selling the full range of service offerings. · Consistently build and maintain relationships with clients and prospects. · Complete client visits. · Invite clients and prospects to marketing events. · Maintain client control throughout the entire Job Order Process. · Ensure high satisfaction levels by following the Express Quality Control Process. |
5. Increase office and team effectiveness through daily communication. |
· Attend AM/PM huddles and review appropriate automated system reports. · Work closely with all team members to ensure job orders are filled in a timely manner. · Work with outside Sales Representatives to synchronize sales and recruiting. |
6. Perform other related duties as necessary and assigned. |
· May be required to compose routine correspondence and reports. · May be required to resolve time card and billing inquiries to ensure accurate, timely paychecks/invoices. · May be required to assist with collections of delinquent accounts.
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