Office Specialist III (Spanish or Somali bilingual) - Hennepin County

Current Hennepin County employees who refer a candidate hired into an open competitive position may be eligible for a $500 referral bonus. For more information visit the employee referral program page.

Location and hours:
This position will be on-site at the Health Services Building Central Northeast Human Service Center at 525 Portland Avenue South, Minneapolis, MN 55415. Work hours are Monday through Friday, between 8 a.m. and 4:30 p.m.

About the position type:  
This is a full-time, benefit earning position.
This position is internally classified as an Office Specialist III.
Click here to view the job classification specification. 

In this position, you will:

• Meet and screen clients; assess their needs by asking predetermined questions to assist teams in determining appropriate next steps. 
• Process and/or update data in the various state and Hennepin County systems.
• Attend and participate in monthly staff meetings; update and assemble procedure manuals; maintain inventory and order office supplies, forms, and packets as needed.
• Assist with coverage as assigned at the various Human Service Centers/satellite offices located in Brooklyn Center, North Minneapolis, Downtown Minneapolis, South Minneapolis, and Bloomington.
• Schedule meetings and check calendar availability for meetings using Microsoft Outlook.
• Issue, record, and/or research Electronic Benefit Transfer (EBT) cards.
• Issue and record emergency payment authorization checks and pay cards to residents/workers.
• Process physical and digital mail, replacement checks requests, claim benefit overpayments and Medical Assistance for Employed Persons with Disabilities (MAEPD) payments.

Need to have:

• One of the following:
  • Two years or more of office clerical experience.
  • Two years or more of related post-high school education.
  • 18 months or more of office clerical experience and completion of the Office Specialist Pathway Training program.
  • One year or more of office clerical experience and completion of the Human Services Pathway Training Program.
• Ability to communicate fluently in Spanish or Somali in addition to English, both verbally and in writing.
  

Nice to have:

• Experience:
  • Using good organizational and communication skills.
  • Using databases and the ability to perform data entry where accuracy and productivity are essential and required. 
  • Working with computers and knowledge of Microsoft Office applications such as Outlook, Word, Excel, and SharePoint.
  • Working with MAXIS, ECF, and Q-Flow.
    
• Ability to:
  • Assist residents, community partners, and staff members with tact and discretion.
  • Work with clients who do not speak English.
  • Handle multiple problems and assignments simultaneously, and work independently with minimal direction.
  • Proofread numbers, correspondence, and other written materials for spelling, grammar, and format accuracy.
  • Recognize and respect cultural differences and provide culturally appropriate services.
  • Perform administrative tasks such as taking meeting minutes on a rotating basis for unit meetings, helping with special projects or other tasks as assigned.    

Bilingual candidates who pass a language assessment may qualify for additional differential bilingual pay and duties.  

About the department:
Human Services delivers a variety of services to individuals or families that assist with basic needs or encourage client change around specific objectives.  We work with individuals as well as systems and communities in order to develop policy and advocate for the people we serve.  The people we serve and our communities are connected. By helping one, we help the other.
 
About Hennepin County:
Hennepin is the largest county government organization in Minnesota. Our employees work every day to improve the health, safety and quality of life for our residents and communities. All of our jobs align with our mission to serve residents through transformative services that reduce disparities, eliminate inequities, and create opportunity for all and our vision of a community where all people are healthy, all people are valued, and all people thrive.
 
 Our employees receive a combination of competitive benefits and positive workplace culture not found at other organizations. This includes meaningful work that impacts our community, competitive pay, work-life balance, a variety of benefits and opportunities to grow. Learn more at The Bridge (select guest).

Hennepin County envisions an organization where our commitment to diversity and the reduction of disparities is fundamental in providing excellent service to our community.
 
Your future. Made here.
 
This posting may be used to fill current and future vacancies.

Watch this video for application best practices and tips.  

This position will have access to systems or other documentation that may contain HIPAA data.
 
Invitations to interview will be based upon an assessment of education and experience. 
Final candidates may be required to complete a background check.
 
If you have questions, please contact:
Talent Acquisition Division
Hennepin County Human Resources Department
HR.ServiceCenter@hennepin.us
612-348-7855