Office Team Manager (Registrar) - KIPP Baltimore

Founded in 2002, KIPP Baltimore operates joyful, academically excellent public charter schools and alumni support programming that prepare students with the skills and confidence necessary to successfully pursue individual pathways to careers of highest aspiration. KIPP Baltimore enrolls approximately 1,500 kindergarten through eighth grade students in two schools on a shared campus in the former Walbrook High School building in West Baltimore: KIPP Harmony Academy (grades K-5) and KIPP Ujima Village Academy (6-8).  Including our signature KIPP Forward (formerly KIPP Through College) program, we support more than 3,000 current students and alumni.

KIPP Baltimore is part of the national KIPP Public Schools network. KIPP (Knowledge Is Power Program) began in 1994 with 47 fifth-graders as a college-preparatory program housed within a public middle school in Houston, Texas; today, we are a network of 280 schools, 15,000 educators, and 175,000 students and alumni. All KIPP public charter schools are locally-run, non-profit organizations; each region is governed by a board of directors.

KIPP Baltimore Public Charter School is seeking a dedicated and organized Office Manager to oversee and manage the daily operations of our office team, which includes the Receptionist, School Secretary, and Registrar. The Office Manager will ensure smooth front desk operations, provide excellent customer service, lead new student enrollment operations, support student attendance initiatives, manage office supply ordering, process check requests and bank deposits, and oversee mail distribution.

Key Responsibilities:

• Front Desk Operations:

  • Supervise and coordinate the activities of the front desk team, ensuring a welcoming, organized and efficient environment.

  • Manage the scheduling and duties of the Receptionist, School Secretary, and Registrar.

  • Ensure that all visitors and callers are greeted promptly and professionally.

• Customer Service:

  • Foster a culture of exceptional customer service within the office team.

  • Address and resolve any issues or concerns from students, parents, staff, and visitors.

  • Implement and maintain systems to track and improve customer satisfaction.

• New Student Enrollment:

  • Oversee the enrollment process for new students, ensuring compliance with all BCPS policies and regulations.

  • Coordinate with the Registrar to maintain accurate and up-to-date student records.

  • Develop and implement strategies to attract and enroll new students.

• Student Retention & Attendance Monitoring:

  • Monitor and analyze student retention rates and identify areas for improvement.

  • Work with the office team and other school staff to develop and implement retention strategies.

  • Maintain communication with students and parents to address retention-related concerns.

  • Monitor key attendance initiatives and protocols

  • Accurately report attendance updates to regional and school leadership teams

• Office Supply Ordering:

  • Manage the inventory of office supplies and ensure that all necessary items are stocked.

  • Process orders for office supplies and ensure timely delivery.

  • Develop and maintain relationships with suppliers and vendors.

• Check Request Fulfillment & Bank Deposits:

  • Oversee the processing of check requests and ensure accuracy and compliance with school policies.

  • Manage bank deposits, ensuring timely and accurate transactions.

  • Maintain accurate financial records and provide reports as needed.

• Mail Distribution:

  • Oversee the distribution of incoming and outgoing mail.

  • Ensure that all mail is sorted and delivered promptly.

  • Maintain a system for tracking and managing mail delivery.

● Bachelor’s degree preferred. Will consider experience in place of a degree.

● Proven experience in office management, preferably in an educational setting.

● Strong organizational and multitasking skills.

● Excellent interpersonal and communication skills.

● Strong proficiency in Excel and other Microsoft applications.

● Ability to work independently and as part of a team.

● Strong attention to detail and problem-solving abilities.

● Knowledge of school policies and procedures is a plus. Preferably with BCPS experience.

Employer: Baltimore City Public Schools, 12 Month Employee, Registrar 

BCPSS Application  

Hourly rate: $24.71 - $30.62 

Start Date: Immediate

For more information about this position, please contact Hilarie Yoffe, Recruitment Manager, at hyoffe@kippbaltimore.org or 410-564-9241

Statement of Non-Discrimination:  KIPP Baltimore is committed to the ideal of diversity in its student body and in its faculty and staff.  KIPP Baltimore does not discriminate on the basis of race, color, gender, disability, age, religion, sexual orientation, nationality, or ethnicity. We are strongly committed to hiring a diverse and multicultural staff and encourage applications from traditionally under-represented backgrounds.