On-Call Clerk/Receptionist - COUNTY OF BROWN
GREEN BAY, WI
About the Job
JOB REQUIREMENTS: Performs receptionist and general clerical work under
basic supervision, while also exercising independent judgment in
transactions with the public. Responsible for answering and redirecting
incoming calls, requiring familiarity with departmental programs,
operations and agency staff at the Brown County Community Treatment
Center which includes the Nicolet Psychiatric Hospital, CTC Outpatient
Clinic, Bayshore Village Nursing Home and Bayhaven CBRF. Responsible for
various cash transactions, record keeping, receiving the public and
providing general customer service and staff assistance. Essential
Duties Maintain the confidential nature of client and business
information, records and documents per departmental standards and
State/Federal confidentiality laws. Answer incoming phone calls and
inquiries of a general, non-restricted nature or refers inquiries to the
proper official or department. Receive and relay messages to proper
department or employee, either in paper or electronic format depending
upon the guidelines provided. PHYSICAL DEMANDS: While performing the
duties of this job, the employee will be exposed to normal office
conditions and usual office equipment such as telephone, personal
computer, printers/copiers, reports and files. Lifting 20 pounds maximum
with frequent lifting and/or carrying of objects weighing up to 10
pounds. Extended periods of sitting; intermittent standing and walking.
Using hand(s) for single grasping, fine manipulation, pushing and
pulling, and operating controls. Frequent bending, twisting, squatting;
occasional reaching. Communicating verbally in a clear manner.
Distinguishing sounds at various frequencies and volumes. Distinguishing
people, objects and written materials at varied distances under a
variety of light conditions. This position description should not be
interpreted as all inclusive. It is intended to identify the major
responsibilities and requirements of this job. The incumbents may be
requested to perform job-related responsibilities and tasks other than
those stated in this description. Acknowledge and greet clients/visitors
as they arrive, directing them and providing information. Notify
appropriate staff person when a client/visitor has arrived and/or is
waiting for an appointment. Maintain a professional and friendly
demeanor with all internal and external customers, clients and staff
members. Receive payments, issue receipts and account for monies
handled. Obtains information from public, clients and/or staff members
for completion of forms, documents, etc. Maintain computer information
system(s). Monitor video camera and informs department manager of any
issues or concerns. Develop and maintains files according to
departmental standards. Prepare office for business and closes office
when applicable. Assists with various projects and programs as needed.
Maintains a clean, safe and organized working environment. Attends
in-service training and meetings, as required and necessary to carry out
responsibilities of the position. Greet walk-in clientele and assist
them as necessary. Performs related functions as assigned. *
OTHER EXPERIENCE AND QUALIFICATIONS: Excellent phone etiquette. Ability
to thrive at work with minimal supervision and to exercise good,
independent judgment. Ability to work a flexible schedule. Ability to
use Microsoft Office programs (MS Office Word, Excel, Outlook). Ability
to operate a variety of standard office equipment such as computers,
calculators, copiers, fax machines, etc. Typing speed of 40 net words
per minute or greater. Strong written and verbal communication skills.
Ability to print and write legibly. Ability to understand and carry out
oral and written instructions. Ability to establish and maintain
effective working relationships with staff and the public. Ability to
work the required hours of the position. * APPLICATION
INSTRUCTIONS: Apply Onl ne:
https://www.governmentjobs.com/careers/browncounty/jobs/4637706/on-call-clerk-receptionist?page=4&pagetype=jobOpportunitiesJobs
basic supervision, while also exercising independent judgment in
transactions with the public. Responsible for answering and redirecting
incoming calls, requiring familiarity with departmental programs,
operations and agency staff at the Brown County Community Treatment
Center which includes the Nicolet Psychiatric Hospital, CTC Outpatient
Clinic, Bayshore Village Nursing Home and Bayhaven CBRF. Responsible for
various cash transactions, record keeping, receiving the public and
providing general customer service and staff assistance. Essential
Duties Maintain the confidential nature of client and business
information, records and documents per departmental standards and
State/Federal confidentiality laws. Answer incoming phone calls and
inquiries of a general, non-restricted nature or refers inquiries to the
proper official or department. Receive and relay messages to proper
department or employee, either in paper or electronic format depending
upon the guidelines provided. PHYSICAL DEMANDS: While performing the
duties of this job, the employee will be exposed to normal office
conditions and usual office equipment such as telephone, personal
computer, printers/copiers, reports and files. Lifting 20 pounds maximum
with frequent lifting and/or carrying of objects weighing up to 10
pounds. Extended periods of sitting; intermittent standing and walking.
Using hand(s) for single grasping, fine manipulation, pushing and
pulling, and operating controls. Frequent bending, twisting, squatting;
occasional reaching. Communicating verbally in a clear manner.
Distinguishing sounds at various frequencies and volumes. Distinguishing
people, objects and written materials at varied distances under a
variety of light conditions. This position description should not be
interpreted as all inclusive. It is intended to identify the major
responsibilities and requirements of this job. The incumbents may be
requested to perform job-related responsibilities and tasks other than
those stated in this description. Acknowledge and greet clients/visitors
as they arrive, directing them and providing information. Notify
appropriate staff person when a client/visitor has arrived and/or is
waiting for an appointment. Maintain a professional and friendly
demeanor with all internal and external customers, clients and staff
members. Receive payments, issue receipts and account for monies
handled. Obtains information from public, clients and/or staff members
for completion of forms, documents, etc. Maintain computer information
system(s). Monitor video camera and informs department manager of any
issues or concerns. Develop and maintains files according to
departmental standards. Prepare office for business and closes office
when applicable. Assists with various projects and programs as needed.
Maintains a clean, safe and organized working environment. Attends
in-service training and meetings, as required and necessary to carry out
responsibilities of the position. Greet walk-in clientele and assist
them as necessary. Performs related functions as assigned. *
OTHER EXPERIENCE AND QUALIFICATIONS: Excellent phone etiquette. Ability
to thrive at work with minimal supervision and to exercise good,
independent judgment. Ability to work a flexible schedule. Ability to
use Microsoft Office programs (MS Office Word, Excel, Outlook). Ability
to operate a variety of standard office equipment such as computers,
calculators, copiers, fax machines, etc. Typing speed of 40 net words
per minute or greater. Strong written and verbal communication skills.
Ability to print and write legibly. Ability to understand and carry out
oral and written instructions. Ability to establish and maintain
effective working relationships with staff and the public. Ability to
work the required hours of the position. * APPLICATION
INSTRUCTIONS: Apply Onl ne:
https://www.governmentjobs.com/careers/browncounty/jobs/4637706/on-call-clerk-receptionist?page=4&pagetype=jobOpportunitiesJobs
Source : COUNTY OF BROWN
