On Call Receptionist - Stone Rehab and Senior Living

Stone Rehabilitation and Senior Living- Newton, MA

On Call Receptionist

Schedule: As needed/on call to cover day/evening and weekend shifts.

We also need somebody as needed to cover FT Receptionist and Evening Receptionist vacation/sick days, somebody who could come in if needed.

We are seeking an individual that takes pride in delivering excellence in serving others, especially our elderly population. Experience working with the elderly is preferred, however we are willing to train the right candidate.

Position Summary:

The Receptionist manages the customer facing, busy lobby and reception area. The Receptionist is responsible for greeting and directing all visitors, including vendors, residents, resident family members and applicants. The Receptionist must ensure compliance of building security and adhere to the sign-in and security alarm procedures. The Receptionist will be responsible for answering a multi-line switchboard and connecting callers with the appropriate department or resource.

Duties:

• Answers and screens all incoming telephone calls in a courteous and professional manner.
• Gives basic facility information such as brochures and informational packets to person(s) requesting such materials. Forwards inquiries regarding admission to the Executive Director or appropriate staff.
• Greet all visitors in a friendly, courteous, and professional manner. Screen and requires visitors to sign-in at the reception desk. If requested to do so, locates resident and announces visitors.
• Performs other clerical duties, such as scanning, photocopying, faxing and other similar duties as assigned by department heads that will be called upon periodically.
• Is constantly aware of resident safety issues and advises appropriate staff when and if necessary.
• Has read and understands all emergency procedures, policies and protocols of the facility and will follow through should the need arise.

Qualifications:

• Must possess a high degree of interpersonal relations skills with the capability of relating to a variety of people and personalities. Must use good judgment and take initiative when necessary.

Stone Rehab and Senior Living is an equal opportunity employer, veterans & disability. All qualified individuals will be considered for employment without regard to race, color, religion, gender, sexual orientation, sexual identity or expression, genetics, national origin, age, disability, pregnancy, political affiliation, veteran status or any other status that is protected by local, state or federal law.