On-Call Residential Program Coordinator /QIDP - Ada S McKinley

Ada S. McKinley Community Services, Inc. is driven by its mission to empower, educate, and employ people to change lives and strengthen communities. The agency was founded as a settlement house in 1919 by Ada Sophia McKinley, a schoolteacher and social reformer, who saw the need to assist veterans returning from World War I and African Americans migrating from the South. Today, the agency serves more than 7,000 people annually at over 70 locations. Services rendered daily include tutoring, mentoring and college placement, foster care, housing opportunities, youth and family counseling, employment training and placement, and Head Start programs.

Basic Function: The On-call program coordinator follows all program guidelines, best practices for individuals with ID/DD, applicable laws, rules/regulations, and policies and procedures promulgated through code agencies responsible for surveillance and regulatory oversight of Ada S. McKinley Community residential services. The on-call program coordinator must ensure the needs of individuals supported are met, including but not limited to the design, implementation, and monitoring of implementation strategies used to meet the quality of life outcomes indicated in person-centered plan(s), completion of required assessments and required paperwork, oversight of the delivery of services provided across day and home environments, and evaluating whether services provided and recommended continue to be appropriate across settings. The on-call program coordinator/QIDP must be accessible and available for all weekend case management assignments via the phone or in person.

Reporting Relationship:
Reports To:
Supervises (Position Title): None

Principal Duties/Responsibilities:
1. On-Call Residential QIDP must have a good knowledge of the Community Living Program and Environment.
2. Must have a good knowledge of all individual support PCP / BSP.
3. Must be accessible and available for all case management assignments during weekend on-call hours.
4. Must be available for emergency medical treatment and notification of unusual incidents as needed per agency policy (including 24/7 emergency coverage as needed during the on-call period).
5. Documentation of collateral and direct participant contacts via appropriate progress note(s) in Evolv.
6. Monitors and assures follow-ups for all medical or behavioral needs and the recommendations of the person supported during the on-call period.
7. Submit a weekly on-call report to the director every Monday
8. Ensure all program protocols are adequately followed during the on-call hours: Friday at 5 p.m. to Monday at 8 a.m.
9. Participation in internal and external file review upon request & in compliance with HIPAA.
10. Communicate with the program Nurse On-call as needed.
11. Be mentally positioned and prepared to help make essential decisions and critically think through an emergency.
12. Completion of internal/external service referrals as needed.
13. Maintains annual American Heart Association certification in First Aid and CPR.
14. Attends and actively participates in department and other meetings as supervisors require.
15. Complete all of Ada S Mckinley’s required training, re-training, and any additional training as required by Ada S. McKinley.
16. Actively participates in any professional development opportunities, as appropriate.
17. Maintains annual American Heart Association certification in First Aid and CPR.
18. Completes all other professional duties as assigned by the supervisor.

Additional Job Expectations:
• Must be available during the on-call period, including addressing concerns in person as needed, which may require driving.
• Be mentally positioned and prepared to help make essential decisions and critically think through an emergency.
• Phones should be on, charged, and at a volume you will hear.
• You should consistently be answering your calls and text messages immediately.
• If it is the expectation, all calls will be returned within 15 minutes when on-call.
• Unknown numbers and text messages should be responded to.
• If you are unsure how to address a call/issue, seek assistance from your supervisor.
• Always be courteous.