On-Call Scheduler - Associated Home Care

About Associated Home Care

Fueled by a real understanding of today’s challenges, Associated is committed to a fundamental re-imagining of what it means to age. With over 20 years of operating experience, we have built a replicable service prototype, developed profitable, long-standing referral relationships, and created an innovative brand that positions us to serve the future customer. We are embarking on an exciting new growth chapter that focuses on client service excellence, caregiver engagement, technological innovation, and growth in new markets. 

The Opportunity

We are a mission-driven organization that is dedicated to improving the lives of seniors as they age.  We are passionate about what we do -- providing seniors and their families with a comprehensive, vetted and coordinated in-home service network that is high-touch, tech-enabled, compassionate and extremely well managed. We are in the exciting and dynamic home healthcare industry.  Our market opportunity is large and growing as the baby boomers age and the home increasingly becomes the epicenter for care as consumers demand convenience and lower-cost solutions. 

Job Summary:

The role of the Off Hours Scheduler is to ensure that clients care needs are met in the shortest amount of time possible with consistency in scheduling. In addition to supporting caregivers with their shift preferences and availability, the Off Hours Scheduler works collaboratively across departments and documents appropriately. 

Weekends begin at 5pm on Fridays and end at 8:30am on Mondays.  Off Hours Scheduler is also responsible for holiday coverage and holidays are rotated among supervisors.

Essential Duties and Responsibilities:  

• Filling Scheduling request as quickly and independently as possible, and with caregivers, most likely to meet the client’s needs.
• Provide timely and effective responses to clients and caregivers needs.
• Time off request must go through scheduling manager to ensure coverage.
• Email the Home Care Team promptly each morning after on-call (approximately 8:30am) so they can receive time sensitive information and must be available for a period after email update has been sent in case there are follow-up questions.
• Updates schedules and documents appropriately in our software system.
• Communicates with client regarding schedule changes, tardiness or any situations that require communication.
• Communicates client schedules to caregiver and job duties for assigned shift.
• Escalates issues appropriately
• Maintain confidentiality of all information pertaining to employees, clients, and client’s family members.
• Provide seamless transition of support between Associateds official business hour of operation and On-Call hours of operation
• Performs other duties as assigned.

Qualifications and Skills: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skill, and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• High School diploma or equivalent required.
• 1-year recent experience as an Off Hours Scheduler in a home care agency or other healthcare field.
• Competency in Microsoft applications including Word, Excel, and Outlook
• Ability to work effectively both independently and as part of a team.
• Excellent telephone and customer service skills
• Must pay attention to detail, stay organized, and be flexible
• Read, write speak and understand English

Associated Home Care is a HouseWorks, LLC Company

HouseWorks, LLC and its Family of Companies is an Equal Opportunity Employer. We do not discriminate against race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability or genetic information.

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