On-Site Client Services Clerk - University of New Mexico - Transworld Systems Inc.

Work Location: This is an onsite position at the University of New Mexico

Compensation: $17/hour

Transworld Systems, Inc. is an industry leader for over 40 years, in providing business process outsourcing services including accounts receivable management, customer relationship management and back office services for a diversified customer base. Our 60,000 clients are empowered to successfully address immediate business needs, while facilitating long-term growth across the entire customer lifecycle.

Build Your Future! Come join our thriving team as an onsite Client Services Representative at the University of New Mexico! We are seeking ambitious, self-motivated and driven people just like you for a rewarding career in the customer service arena.

Why should you consider TSI (part of TSI family of companies)?

• Paid training
• Team-oriented work environment
• Growth opportunity
• Comprehensive benefits package available: including medical, dental and vision, 401k retirement plan with employer matching, paid time off and paid holidays!

• Research data regarding account and billing information to validate and confirm debts owed
• Responsible for handling and responding to daily client/firm requests, inquiries, and problems via telephone, email, fax and mail.
• Dependent upon position, demonstrate ability and willingness to learn new computer platform/systems.
• Knowledge, understanding, and compliance with all applicable Federal, State, and Local laws and regulations relating to job duties.
• Knowledge, understanding, and compliance with TSI policies and procedures.
• Follow up in a timely manner to ensure customer satisfaction.
• Provide feedback to management concerning possible problems or areas of improvement.
• Make recommendations to implement improved processes.
• Perform other duties as assigned by management.

• High School Diploma or General Educational Development (GED) certificate or equivalent relevant work experience desired.
• Proof of COVID-19 vaccine required
• Experience with Insurance, Patient, Medicaid, Medicare Billing.
• Proficient personal computer skills, including Microsoft Office.
• Excellent interpersonal, written, and oral communication skills.
• Must have professional and mature manner, have a "can-do" attitude.
• Ability to maintain the highest level of confidentiality.
• Ability to work in a team fostered environment.
• Ability to work in a multi-tasked environment.
• Ability to prioritize and organize work.
• Ability to adapt to a flexible schedule. 

Work Environment

• Office environment.
• Ability to lift and/or move 20 pounds with or without accommodation
• Ability to travel.

This job description is not an exclusive or exhaustive list of all job functions that a team member in this position may be asked to perform. Duties and responsibilities can be changed, expanded, reduced or delegated by management to meet the business needs of the company. By signing below, you are acknowledging receipt and comprehension of this job description.

We provide Equal Employment Opportunity for all individuals regardless of race, color, religion, gender, age, national origin, marital status, sexual orientation, status as a protected veteran, genetic information, status as a qualified individual with a disability and any other basis protected by federal, state or local laws.

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