On-Site Operations Coordinator - Mobile Health

About Mobile Health

Mobile Health is a market leader in occupational health and employment-related screening services across the United States. With five owned-and-operated clinics in New York City, and over 6,500 affiliated locations, Mobile Health sees millions of patients per year. Our comprehensive services include drug testing, physicals, respirator fit testing, hearing testing, vision screening, vaccines and titers, and more. We stack hands to support our B2B client partners and are on a mission to make occupational health and employment-related screening the easiest part of their job. To achieve that, we are leveraging technology to change how occupational health is delivered.  As a technology-driven company,  we’re at the forefront of unleashing new and better ways to keep businesses safe and their employees healthy. Mobile Health is growing, and we are looking for amazing people to join our team!

Location

This position is 100% remote; this position does not require travel other than for special occasions like conferences or events. NYC is preferred

Overview

Reporting to the Assistant Manager of On-Site Operations, the Operations Coordinator is responsible for coordinating staff training, providing on-site support, and performing data entry, transcription, and reporting for onsite occupational health service events. In this position, they will coordinate with internal project management, clinical, and operations resources to support the full life cycle of one-time and ongoing on-site programs. The incumbent in this role is effectively a “traffic cop” between all existing resources within Mobile Health and the event staff to ensure programmatic success.

Essential Duties & Responsibilities

Essential duties include but are not limited to the following:

• Serve as primary contact for staff on-site – confirming their arrival and set-up, supporting them through the event, troubleshooting and escalating when needed
• Transcribe data in real time and post-event into EHR
• Create and manage various types of event related documents. Including but not limited to; patient check in sheet, specimen labels, and procedure records
• Coordinate and conduct staff and client training sessions
• Manage technology platforms used by staff in support of the program, including but not limited to communication platform(s), time tracking, and training and credentialing
• Communicate event inventory needs and assist with shipping logistics
• Liaise with third party lab partners on specimen pickup and/or shipping
• Resolve operational challenges as they arise, escalating when necessary
• Troubleshoot any IT-related issues in conjunction with IT support
• Prepare accurate reports and submit to necessary city & state entities/stakeholders, including but not limited to test results and procedures, incentive programs and attendance
• Any other duties as directed by Management

Experience & Education

• Technology savvy with strong working knowledge of Microsoft Office, particularly Excel and Word, including keyboard shortcuts, mail merges, and other common editing tools
• Bachelor’s degree preferred; relevant work experience considered
• 2 or more years of experience in customer service, operations, and/or logistics management
• Ability to work with little supervision and multi-task, often tracking multiple onsite events simultaneously.
• Ability to work a flexible schedule occasionally outside of normal business hours 
• Capacity to take initiative to problem-solve, course-correct, and suggest process improvements
• No ego approach to work; need to be willing to roll up your sleeves and do whatever it takes to get the job done
• Ability to work with internal and external personnel to achieve programmatic success for the client
• Keen on working in a fast-paced environment where requirements can change on a dime
• Logical and analytical mindset
• Excellent written and verbal communicational skills
• Outstanding organizational and coordination abilities
• Experience in occupational health and/or primary care (not required, but a plus)

Benefits

• Competitive salary and performance-based incentives
• Comprehensive health, dental, and vision insurance plans
• 401(K) plans
• Paid time off and holidays
• Professional development opportunities
• Flexible working arrangements

Why Mobile Health?

Mobile Health has disrupted the industry since 1984. And we’re not stopping any time soon. We’re changing the way companies think about employee health and safety. We work hard to create a world where occupational health and employee screening are an open door to growth. Our dedication is real. You can feel the passion and enthusiasm. We break barriers. We’re the solution the industry desperately needs. Ready to join us? We can’t wait to meet you.

All qualified applicants will receive consideration for employment without regard to sex, gender identity or expression, race, age, religious creed, national origin, physical or mental disability, ancestry, color, marital status, sexual orientation, military or veteran status, status as a victim of domestic violence, sexual assault or stalking, medical condition, genetic information, or any other protected class or category recognized by applicable equal employment opportunity or other similar laws.