On-Site Services Specialist - Metasys Technologies

On-Site Services Specialist
Philadelphia, PA(onsite)

Responsibilities:

• Operate high-volume duplicating, scanning, and mail processing equipment.
• Handle shipping, receiving, sorting, and distributing mail/faxes, and apply postage as needed.
• Perform copier maintenance and repair at customer sites.
• Run high-volume copy machines and complete binding and finishing tasks.
• Use image handling software and operate MS Office and email systems.
• Conduct daily inspections of convenience copiers, clearing paper jams, and notifying technicians of issues.
• Maintain records for management reports and inventory of supplies.
• Distribute office supplies, fax transmissions, and mail to designated drop-off points.
• Calculate charges for jobs and maintain billing logs.
• Coordinate and respond to service calls as needed.
• Deliver completed jobs to customer locations, both within and outside the site.
• Maintain daily meter and service logs.
• Travel between customer buildings as required.
• Answer customer questions about job status and feasibility.
• Keep copier areas neat and well-stocked.
• Perform shipping and receiving tasks using equipment like shrink-wrap machines, paper cutters, and postage meters.
• File and archive documents as necessary.
• Perform additional duties as assigned.

Qualifications:

• High school diploma, GED, or equivalent work experience required.
• Some related experience in copy jobs preferred.
• May require a valid driver s license and auto insurance per company policy.
• Basic computer skills, including proficiency in MS Office Suite.

Knowledge, Skills, and Abilities:

• Technical aptitude with printers, copiers, and other office equipment.
• Strong customer service and organizational skills.

Metasys Technologies is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identify, national origin, veteran or disability status