On-Site Support Technician I - Datawiz
Arlington, VA
About the Job
Requirements
- Install and Configure desktops, laptops, mobile devices, and associated Peripherals and related Software.
- Perform onsite updates, Configuration changes, or Software installations.
- Perform bulk MACDs.
- Provide technical Support and setup during special events such as conferences.
- Provide onsite technical assistance to End Users.
Responsibilities
- BS/BA in Computer Science, Information Technology, or an equivalent combination of education or experience.
- Three to five years of experience in service delivery and Network hardware and software Configuration troubleshooting.
- Experience with various desktop systems, operating systems, and diverse technical environments.
- Excellent customer service orientation and verbal communication skills.
- Experience Supporting Windows Operating Systems, MAC Operating Systems, MS Office, VPN, local and Network printing, and mobile device services such as ActiveSync.
- Ability to install software for and troubleshoot a wide range of applications.
- Experience in a financial services environment preferred.
- Analytical thinking and problem-solving ability.
- Experience with ServiceNow
Source : Datawiz