On The Run - Assistant Store Manager - Wallis Companies

SUMMARY

Assistant Managers are responsible for providing customers with an exceptional buying experience.  Assistant Managers accept leadership and support development and training of team. Assistant Managers assume responsibility when other Managers are absent from the store.  Assistant Managers have more required tasks than a Shift Leaders and Sales Associate as described below:

RESPONSIBILITIES BY COMPETENCY:

Business Results Orientation

• Demonstrate competency in analyzing business reports
• Ensure employees are following food service protocol, including but not limited to temping and logging food per guidelines, following build to’s and proper disposal of expired food
• Create and implement structured planning for and follow SOPs
• Understand how to perform financial analysis and attain expected store sales, profits, margins, and expenses
• Protect company assets at all times by (including, but not limited to): ensuring bank deposit is completed in timely manner on a daily basis, accurately posting markups/downs, store use of merchandise, voids and write offs within established guidelines, control the inventory in the store and complete necessary counts, investigate all sales, cash or operating discrepancies and report findings to management in a timely manner
• Manage employees, prepare work schedules, assign specific duties and ensure payroll submitted is accurate
• Work an irregular schedule, including 45+ hours per week and including evenings, weekends and holidays
• Maintain regular attendance and follow designated safety practices
• Perform other duties not listed as required

Communication

• Meet all daily, weekly and monthly reporting and information requirements
• Ensure all communications with and between customers, suppliers, vendors, co-workers, etc. is professional and appropriate
• Contact Store Manager or Human Resources immediately when employee or customer incidents occur
• Adhere to all Human Resources policies and procedures and communicate all violations consistent with the topic’s urgency level to Human Resources
• Interact with vendors ordering, placing displays, and building a sound working relationship; follow POGs
• Share store results with employees and celebrate store successes with the team
• Communicate in a manner consistent with Wallis Core Values

Customer Service Orientation

• Meet all customer needs as efficiently and effectively as possible by providing exceptional customer service
• Follow up on all customer requests, complaints or suggestions
• Report to work in accordance with company uniform and appearance standards
• Schedule labor appropriately as directed
• Lead excellent customer service by example, promoting customer awareness and a customer-focused mindset
• Operate the register executing each of the five steps of the transaction:  greeting, quick transaction, suggestive sell, correct change, proper closing
• Produce top quality product by following recipes and food preparation guidelines.  Ensure fellow team members  do the same

Developing Talent

• Take primary responsibility in developing and educating new associates; ensure all are certified
• Follow up on 30/60/90 Day checklist and ongoing development for all associates
• Oversee operation of the store when Manager is absent
• Ensure staff adheres to policies and procedures defined by Company policy, job description, etc.
• Celebrate employee success and performance through appropriate distribution of STAR points
• Seeks on-going self-development and growth including required certifications

Safety

• Work diligently to correct safety deficiencies in a timely manner
• Complete safety training required for this position
• Follow all safety policies and procedures
• Report all work-related injuries immediately, and seek Store Manager/Territory Manager approval to authorize medical treatment
• Cooperate with the medical provider, and follow the treatment plan and Return-to-Work Program
• Work to avoid preventable accidents
• Practice robbery prevention techniques and inform others about the procedures as defined in the Company manual
• Complete ServSafe certification required for this position

Technical Expertise

• Adhere to all city, county and state health department regulations

• Ensure proper operation, maintenance and profitability of the car wash and/or food service, if applicable
• Familiarize self and staff with Company Policy Manual, bulletins, memos and other communications
• Review video surveillance on a weekly basis or as needed and take appropriate action as required on findings
• Enforce Company policies
• Adhere to Company labor modeling guidelines
• Implement maintenance and cleaning checklist to ensure all areas are clean, safe and operating to maximum efficiency and take immediate action to rectify any safety or maintenance problems
• Merchandise effectively with appropriate signage and maintain inventory levels that promote an attractive store, yet are not burdensome; POGS

SUPERVISORY RESPONSIBILITIES

Is responsible for the overall direction, coordination and evaluation of each person.  Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws.  Responsibilities include planning, assigning and directing work; managing training and development; and addressing complaints and resolving problems.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skill and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  (*denotes an essential qualification of the position)

Education: *Required:  High School diploma or equivalent experience; Preferred: Associate’s or Bachelor’s degree

Experience:

1+ year convenience store experience required

Preferred: Current employee in good standing

Language Skills: *Ability to read, write, speak, and understand English in a manner that is sufficient for effective communication with groups of managers, clients, customers and the general public.

Skills and Abilities: Intensive knowledge of a specialty field and the use of a wide range of procedures.  Ability to use

own judgment in the analysis of facts and circumstances surrounding individual problems and transactions and in the

determination of actions to be taken within the limits of standard or accepted practice. *Ability to work an irregular

schedule, including 50+ hours per week and some evenings and weekends. 

Technology, Tools, And Equipment:   *Computer, *Microsoft Office, *Cash Register, *Telephone, *Safe, *ATM, *Other equipment necessary for convenience store operations, *Other equipment necessary for food service operations, *Copy/Printer/Fax, *Hepatitis A vaccination where required

Certificates, Licenses and/or Registrations:    None required

PHYSICAL DEMANDS

The physical demands described below are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Disclaimer:

This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position.  Employees may be required to follow other job-related instructions and to perform other job-related duties as requested, subject to all applicable state and federal laws.  Wallis Companies reserves the right to make changes to job descriptions as needed with or without notice to affected employees.  Certain job functions described herein may be subject to possible modification in accordance with applicable state and federal laws.  This job description does not establish a contract for employment.