On The Run - Store Manager - Wallis Companies

Our Mission is “Make it Convenient!”

Specific focus in addition to the other Wallis Core Values and Customer Brand Promise:

Entrepreneurial Spiritmeans we are constantly driven to know our markets, challenge our systems and seize opportunities. In an entrepreneurial company, people have to embrace change, learn from it, and keep all systems moving forward by adapting to an ever-changing environment. Manager bears ultimate store accountability.

Quick: means that we have speedy reaction times for customer needs on the sales floor and at the register area by opening additional pay points when we have 3 or more customers in line. Customers will also be provided a quick experience by having fully stocked shelves according to plan-o-grams. 

Friendly: means that customers will experience our friendly MILE greeting upon entering the store, that we are appreciative of their business, helpful to meet their needs and provide a professional appearance.

Fresh: means that we are providing fresh, hot, quality food for our customers by keeping full sandwich boats, roller grills and warmers during the designated times for the brand.

Clean: means that we are ready for every customer by providing a great first impression on the parking lot that is clean and safe with attractive landscaping, clean restrooms, floors, and shelves that are clean and fully stocked.

Safe: means that we take a safety-first mindset and that when we see a potential hazard we respond quickly to correct the potential hazard or report it to someone that can correct it.

SUMMARY

On the Run Store Managers are tasked with ensuring the effective and profitable functioning of a specific store location. They supervise all daily operations, manage controllable expenses, take full accountability for employee development, and uphold the highest standards of customer service. Managers are prepared to fulfill any role necessary to maintain the store's compliance with Company standards and expectations. They typically work an average of 50 hours per week. Please note that store level assignments are based on store performance and strategic leadership discretion.

RESPONSIBILITIES BY COMPETENCY:

Business Results Orientation

• Demonstrate competency in analyzing business reports
• Create and implement appropriate actions in response to business conditions
• Ensure employees are following food service protocol, including but not limited to temping and logging food per guidelines, following build to’s and proper disposal of expired food
• Create and implement structured planning for continuous improvement and communication
• Understand how to perform financial analysis and attain expected store sales, profits, margins, and expenses; develop and implement plan
• Protect company assets at all times by (including, but not limited to): ensuring bank deposit is completed in timely manner on a daily basis, accurately posting markups/downs, store use of merchandise, voids and write offs within established guidelines, control the inventory in the store and complete necessary counts, investigate all sales, cash or operating discrepancies and report findings to management in a timely manner
• Examine the marketplace for changes that may affect the business
• Manage employees, prepare work schedules, assign specific duties and ensure payroll submitted is accurate
• Work an irregular schedule, including 45+ hours per week and some evenings, weekends and holidays
• Maintain regular attendance and follow designated safety practices
• Ensure building and property is well maintained and deficiencies reported to Maintenance in a timely manner
• Perform other duties not listed as required

Communication

• Meet all daily, weekly and monthly reporting and information requirements
• Hold monthly store meetings with all employees to discuss policies, procedures, store happenings, and safety issues
• Contact TM or Human Resources immediately when employee or customer incidents occur
• Interact with vendors ordering, placing displays, and building a sound working relationship
• Share store results with employees and celebrate store successes with the team
• Communicate in a manner consistent with Wallis Core Values
• Adhere to all Human Resources policies and procedures and communicate all violations consistent with the topic’s urgency level to Human Resources
• Ensure emergency procedures and communications are properly followed

Customer Service Orientation

• Meet all customer needs as efficiently and effectively as possible by providing exceptional customer service
• Follow up on all customer requests, complaints or suggestions
• Report to work in accordance with company uniform and appearance standards
• Lead excellent customer service by example, promoting customer awareness and a customer-focused mindset
• Staff store according to Labor Plan
• Ensure customer and register SOPs are flawlessly executed

Developing Talent

·         Recruit and retain a competent and professional work force while training, developing and coaching existing employees

·         Identify strong talent and create development plans based on gaps for career advancement

·         Contact Human Resources for advice or assistance in hiring, counseling, appraising or terminating as necessary

·         Ensure staff adheres to policies and procedures defined by Company policy, job description, etc.

·         Develops strong talent consistently and continuously as evidenced by promotions

·         Celebrate employee success and performance through appropriate distribution of STAR points

·         Seeks on-going self-development and growth including required certifications

Safety

• Review monthly store safety inspections
• Attend and participate in safety meetings
• Work diligently to correct safety deficiencies in a timely manner
• Investigate all work-related and/or customer injury/property damage accidents, identifying the conditions responsible and corrective action needed
• Complete safety training required for this position
• Follow all safety policies and procedures
• Inform Territory Manager of unsafe conditions and behaviors, and recommend how to correct or eliminate them
• Report all work-related injuries immediately, and seek Territory Manager/HR approval to authorize medical treatment
• Cooperate with the medical provider, and follow the treatment plan and Return-to-Work Program
• Work to avoid preventable accidents
• Complete ServSafe certification required for this position

Technical Expertise

• Adhere to all city, county and state regulations, including but not limited to the sale of age-restricted products
• Ensure proper operation, maintenance and profitability of the car wash and/or food service, if applicable
• Familiarize self and staff with Company Policy Manual, bulletins, memos and other communications
• Review video surveillance on a weekly basis or as needed and take appropriate action as required on findings
• Enforce Company policies
• Analyze shifts trends and take appropriate actions
• Adhere to Company labor modeling guidelines
• Implement maintenance and cleaning checklist to ensure all areas are clean, safe and operating to maximum efficiency and take immediate action to rectify any safety or maintenance problems
• Merchandise effectively with appropriate signage and maintain inventory levels that promote an attractive store, yet are not burdensome; POGS
• Understand, utilize, and adopt all business tools to accomplishdaily operations (i.e., Excel, Focal Point Reporting, Jerra, iAuditor, etc.)
• Complete required cash audits and investigate any discrepancies
• Consistently demonstrates leading a team through a changing environment and/or through adverse conditions

SUPERVISORY RESPONSIBILITIES

Direct:  Assistant Manager, Shift Leader, Sales Associate, and Maintenance Associate (where applicable), this role oversees the direction, coordination, and evaluation of each individual. It entails carrying out supervisory duties in line with organizational policies and relevant laws. Responsibilities encompass planning, assigning, and supervising work; overseeing training and development; evaluating performance; administering rewards and disciplinary actions, including termination with supervisor approval; and handling complaints and resolving issues.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skill and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  (*denotes an essential qualification of the position)

Education: *Required:  Equivalent to High School diploma or equivalent experience; Preferred: Associate’s or Bachelor’s degree

Experience:

3+ years convenience store or retail experience required

Existing Wallis Companies employee in good standing currently working as a store manager, management trainee or assistant manager

Language Skills: *Ability to read, write, speak, and understand English in a manner that is sufficient for effective communication with groups of managers, clients, customers and the general public.

Skills and Abilities: Intensive knowledge of a specialty field and the use of a wide range of procedures.  Ability to use

own judgment in the analysis of facts and circumstances surrounding individual problems and transactions and in the

determination of actions to be taken within the limits of standard or accepted practice. *Ability to work an irregular

schedule, including 50+ hours per week and some evenings and weekends. 

Technology, Tools, And Equipment:               *Computer, *Microsoft Office, *Cash Register, *Telephone, *Safe, *ATM, *Other equipment necessary for convenience store operations, *Other equipment necessary for food service operations, *Copy/Printer/Fax, *Hepatitis A vaccination where required

Certificates, Licenses and/or Registrations:  None required

PHYSICAL DEMANDS

The physical demands described below are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Disclaimer:

This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position.  Employees may be required to follow other job-related instructions and to perform other job-related duties as requested, subject to all applicable state and federal laws.  Wallis Companies reserves the right to make changes to job descriptions as needed with or without notice to affected employees.  Certain job functions described herein may be subject to possible modification in accordance with applicable state and federal laws.  This job description does not establish a contract for employment.