Onboarding and Access Control Specialist - MPOWERHealth

About HaloMD:

HaloMD is the leader in Independent Dispute Resolution (IDR) through the No Surprise Act, helping out-of-network healthcare providers achieve predictable and sustainable revenue. By combining deep expertise, advanced data analytics, and cutting-edge technology, we simplify the IDR process and ensure optimal financial outcomes. 

Benefits:

• Multiple medical plan options
• Health Savings Account with company contributions
• Dental & vision coverage for you and your dependents
• 401k with Company match
• Vacation, sick time & Company paid holidays
• Company wellbeing program with health insurance incentives

Job Summary: 

The Onboarding and Access Control Specialist manages the user onboarding process, including system access setup, coordination with internal/external teams, and ensuring compliance with access control protocols. This role spans various platforms and systems, ensuring smooth user onboarding and access.

Essential Job Duties and Responsibilities: 

User Onboarding & Access Management:

• Set up and manage user access across various platforms and systems.
• Create profiles, distribute credentials, and support users with login/password configurations.
• Troubleshoot access issues and collaborate with IT teams for resolutions.
• Audit user access and maintain compliance with security policies.

Client & Team Coordination:

• Serve as the main contact for access requests, collaborating with internal stakeholders and external partners.
• Ensure smooth onboarding through close coordination with IT teams and effective communication with new users.

Systems & Tools Management:

• Maintain a list of required systems and software, ensuring timely setup of shared folders and communication channels.
• Keep job aids updated for systems and make them accessible to users.

Troubleshooting & Support:

• Provide first-level support for access issues and escalate complex problems as necessary.

Compliance & Documentation:

• Adhere to security policies and maintain accurate records of system access requests and credentials.
• Assist in developing compliance reports and improving onboarding workflows.

Qualifications

• Strong understanding of user access control, IT onboarding, and account management.
• Familiarity with Office 365, Microsoft Azure, Microsoft Teams, and other relevant tools.
• Excellent communication skills with experience in multicultural environments.
• Ability to work independently and handle multiple tasks simultaneously.
• Strong troubleshooting and problem-solving abilities.
• Strong Excel skills necessary
• SQL skills are preferred but not required

It is the policy of HaloMD not to discriminate against any applicant for employment, or any employee because of age, color, sex, disability, national origin, race, religion, or veteran status.

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