Onboarding Manager - Enumerate

Enumerate is looking for an Onboarding Manager/Specialist to join our team! 

Detail-oriented. Client-focused. Problem solver. As an Onboarding Manager/Specialist, you will ensure that our customers are successfully onboarded to the Enumerate platform, guiding them through the process to ensure smooth transitions and product adoption. You will work closely with multiple internal teams and serve as the main point of contact for new clients, helping them achieve their onboarding milestones. If you thrive on creating positive customer experiences and enjoy building long-lasting client relationships, we want to hear from you.  

Who will love this job: 

• Someone passionate about guiding clients through software onboarding and ensuring their successful realization of product value. 

• Someone who thrives in a client-facing role and enjoys solving challenges with a consultative approach. 

• Someone who is proactive in problem-solving and detail-oriented in managing multiple onboarding projects simultaneously. 

What you will do: 

• Serve as the main point of contact for new clients during the onboarding process. 

• Guide clients through the activation, implementation and adoption of our Central, Engage and Payments software products, ensuring they achieve all milestones in a timely manner. 

• Collaborate with internal teams such as Sales, Implementation, Customer Success, and Product to ensure seamless transitions. 

• Provide training and guidance to clients to help them understand and adopt the platform efficiently. 

• Monitor the progress of each onboarding project, ensuring deadlines and client expectations are met. 

• Conduct regular check-ins with clients to troubleshoot issues, provide Tier 1 support, and track progress while customers are in the onboarding phase of their journey. 

• Document and maintain accurate onboarding records in the company’s systems. 

• Identify areas for improvement in the onboarding process and propose new methods to optimize efficiency and client satisfaction. 

• Participate in project scoping and resource allocation discussions to ensure proper execution of onboarding plans. 

Who you are: 

• A client-focused individual with a passion for providing exceptional onboarding experiences. 

• Strong communicator, both written and verbal, able to simplify complex technical topics for clients, while proactively setting and managing expectations throughout the onboarding process. 

• Excellent at multitasking and managing multiple projects with attention to detail and client needs. 

• Someone who takes full ownership of the customer experience, ensuring clients feel supported and confident throughout their onboarding journey. 

• Able to collaborate effectively across departments to ensure smooth onboarding and product adoption. 

• Process-oriented with the ability to identify and suggest improvements to workflows and customer journeys. 

Requirements: 

• 2-4 years of experience in onboarding, customer success, or similar client-facing roles, preferably in SaaS. 

• Proven ability to manage multiple clients and projects simultaneously. 

• Excellent communication skills, with the ability to manage client relationships effectively. 

• Familiarity with project management and onboarding tools is a plus. 

• Bachelor's degree in a related field is preferred but not required.

Compensation Target: $60-75k OTE with 10% Incentive

Why Enumerate:

Our team is changing the face of the HOA Property Technology space as a trusted industry leader for over 30 years. Today, our products enable over 1,500 of the highest-caliber property management companies in the world to grow and protect their organizations. We are a five-time winner of FLCAJ’s Readers Choice Awards for our solutions and support.

Our approach to work is proactive, collaborative, and committed and our team of 140+ are truly passionate about creating a best-run company internally just as we create best-run Property Management Companies for our customers. Learn about our Core Values here.

We offer a full slate of benefits, including competitive salaries, medical (including a $0 option for employees), dental, vision, life and disability coverage, paid vacation, paid holidays, tuition reimbursement, $1,000 employee referral program and a 401(k) plan. When possible, we also like to offer fun in-person perks like pet-friendly offices, paid food trucks and company outings.

We have offices in Clearwater, FL (near Tampa), Fort Lauderdale, FL, Knoxville TN, and Mission Viejo, CA (an hour outside LA), plus a few fully remote team members across the US.

We are an equal opportunity employer. We value each team member for their skills, experience and unique perspectives. This is a principle embodied in the way we do business, our policies, and is visible in our results. Come join us and find out what the best work of your career could look like here at Enumerate.

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