Onboarding and Training Specialist - Cognism
Boston, MA
About the Job
Cognism is a market leader in international sales intelligence. Access to our premium data, has helped a wide variety of global revenue teams change their approach to prospecting, resulting in predictable and prosperous outcomes.
Following multiple successful funding rounds and the acquisition of Mailtastic (2020), an email signature solution provider, and Kaspr (2022), a Paris-based sales prospecting tool, there has never been a more exciting time to join us.
As we grow, one of our main objectives is to continue hiring individuals, who are both a professional and cultural fit for our Company. Our values are at the core of everything we do!
Our people;
- Are Nice!
- Are Collaborative. We're in this together!
- Are Solution-Focused. For every problem, we've got a solution!
- Are Understanding.
- Celebrate Individual Contributors.
We are committed to creating a diverse and inclusive global workplace, which encourages you to achieve any goals you may have, while having fun along the way!
About the Role:
The ideal candidate will be:
An excellent communicator – you're a naturally friendly and enthusiastic person, who goes above and beyond to delight customers and make them feel excited about their choice to work with us!
A Natural Leader – You're a natural leader and enjoy sharing your knowledge with others! Some of our customers are highly tech-savvy, whereas some may need more simple explanations of technical concepts. You'll be comfortable adapting your approach depending on the customer.
Collaborative and inclusive - Cognisms Onboarding team is a diverse, close-knit and supportive group of people. We prize good team players who are passionate about learning, sharing their knowledge and working alongside others.
Key responsibilities:
- Run engaging training sessions for customers on the Cognism platform, explaining technical concepts and promoting best practices.
- Clearly explain technical concepts, such as integrations to customers, and assist them in implementing the Cognism platform into their wider processes.
- De-escalate and resolve any customer complaints.
- Hit targets based on time to onboard, customer satisfaction, efficiency, and customer adoption of the tool.
What you'll be doing:
- 1+ years' experience in a customer-facing role.
- Exceptional communication skills.
- Ambition to achieve and exceed targets.
- Strong time management skills and ability to work in a faced-paced environment.
- Self-motivated - you aren't afraid to ask questions when you need to understand something, but you'll always try to figure out the answer on your own first.
- Great presentation skills and able to confidently engage with senior stakeholders.
- A can-do and adaptable attitude.
We look forward to hearing from you!