Onsite AV Support Technician II - AVI-SPL

WHO WE ARE

AVI-SPL is a digital enablement solutions provider who transforms how people and technology connect to elevate experiences, create new value, and enable organizations to thrive and grow. We are the largest provider of collaboration technology solutions, which include our award-winning managed services.

Our highly certified industry experts and innovation leaders share a vision to help people work smarter and live better. We believe that success starts with a sound team and that an inclusive and diverse workplace moves us all forward.

WHAT YOU’LL DO

The Audio/Video Onsite Maintenance Technician will provide AV break-fix technical support, preventative maintenance reviews of AV equipment and will provide as-needed AV meeting support. This role will support a single, enterprise customer located in Manhattan and is 100% onsite.  

Day-To-Day Responsibilities:

• Break-fix technical support for complex audio visual systems in customer conference rooms and other  locations throughout the facility.  
• Perform preventative maintenance task to help maintain customer spaces including, but not limited to: testing/repairing cables, testing/repairing various hardware components
• Field installation of control programs (AMX / Crestron/Firmware) – upload and download capability
• Deliver field service support of control programs (AMX / Crestron/etc.) – minor edits (could be with the aid of a programmer), compile, upload and download capability
• Perform support tasks in a timely and quality conscious manner including but not limited to: meeting support, general break-fix maintenance, video/audio recording support
• Provide field service support of networked devices
• Per established guidelines and standards, document all work in the customer's Service Management platform.
• Collaborate with other AV and non-AV resources onsite and in online chat/video conferencing platforms. 
• As required, support senior executive meetings and events. 
• Collaborate with internal/external teams in a professional manner that reflects the values of AVI-SPL
• Understand and adhere to local safety standards for all site duties
• Provide job site documentation and end user training and as needed
• Travel to secondary local job site in Manhattan - as required
• Must be flexible to work after hours and weekends when required

WHAT WE’RE LOOKING FOR

Must-Haves:

• Effectively communicate with employees, customers and colleagues
• Highly polished professional demeanor. 
• Ability to use hand and power tools in a safe and efficient manner and to solder & crimp connectors
• Ability to manage small to medium projects
• Familiarity with minor programming (AMX/Crestron) – changes and troubleshooting
• Ability to work and think independently and ensuring to meet deadlines
• Intermediate/advanced knowledge of AV control systems, codecs, DSP's, TCP/IP networking and computing platforms. 
• Knowledge of basic signal flow for audio, video and control
• Minimum of a High School Diploma or equivalent
• 5 plus years of AV break-fix experience
• Experience with Crestron and Cisco AV-UCC technology
• Ability to regularly climb and work from ladders up to heights of 35 feet; lifting equipment, tools and materials
• Business casual dress required at all times.

Nice-To-Haves:

• Formal education in Electronics or related field
• The following training certifications:
  • AMX Intro to Networking for AV Professionals
  • AMX Programmer I
  • Crestron Professional Installation
  • Essentials of Crestron Programming Certification
  • Exton AV Associate Certification
  • InfoComm Quick Start to the Audio-Visual Industry
  • InfoComm CTS General Certification
  • Cisco Collaboration
  • CompTIA Network+

WHY YOU’LL LIKE WORKING HERE

• Medical benefits, including vision and dental
• Paid holidays, sick days, and personal days
• Enjoyable and dynamic company culture
• Training and professional development opportunities

MORE ABOUT US

AVI-SPL is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, disability status, or membership in any other group protected by federal, state, or local law. AVI-SPL is an AA/Disabled/Veteran Protected Employer VEVRAA Federal Contractor.

AVI-SPL reserves the right to alter work hours and work location as necessary. Work hours may vary based on client requirements and may include travel to various locations in support of the account.