Onsite Community Director - HOA (VCA2024-7622) - RealManage

How would you like to work for a technology-based HOA management company that is growing rapidly, offers opportunities to advance your career, and has a company culture that truly supports its team members? We are a company that understands and appreciates your professionalism and hard work. We are a company that provides support with a Manager Success Group, continuous training, administrative support, etc. to all team members. RealManage is committed to do everything possible to ensure your long-term career success.  With RealManage, you are not just an employee, you are family. 

Company Overview:

RealManage is a national Inc. 5000 firm with clients and operations in 26 states coast to coast that delivers services to homeowners’ associations (HOAs), condominium associations, cooperatives, luxury high-rises, municipal utility districts, and master-planned communities.  RealManage also serves nationally recognized developer/builder clients.

As one of the largest (#3 out of 5,000+ firms) and fastest-growing companies in the community management industry, RealManage offers exceptional solutions provided at competitive prices with the best people, best practices, and best technology of cloud-based and mobile apps. The RealManage mission is to provide comprehensive and innovative solutions; exceed the expectations of our customers; provide visibility and transparency in all that we do for our clients who place their trust in us; measure our performance and improve at the fastest rate possible; create a work environment that encourages professionalism, growth, and diversity; and grow a financially strong organization which will enable us to provide industry leading innovations apart from our competition.

RealManage is a values-based company with the following values as our guiding principles:

• Integrity: we always do the right thing.
• Respect: for our customers, employees and company; mutual respect is the cornerstone for every RealManage relationship.
• Selflessness: more than teamwork; we are part of something special and much larger than any of us.
• Personal Relationships: we are a professional services company; people do business with people they like.
• Always Improving: never satisfied, always learning and always growing; one is either getting worse or getting better...never staying the same. At RealManage, we are always getting better.

Facility Management

• Hire and manage facility staff; maintain staff schedules
• Manage ongoing staff training
• Manage maintenance of the facility by working with vendors, reporting problems, and monitoring work orders
• Review, process, and manage all requests to reserve the recreation room/patio
• Obtain bids for improvements or repairs to the facilities when necessary, or as requested.
• Respond to alarm calls or emergencies involving the onsite property
• Maintain debit card accounts for ordering supplies
• Weekly inspection of all facilities and parks
• Maintain key FOB entry system and distribution of keys as necessary
• Maintain RV lot log, applications, and waiting list, if applicable
• Work closely with the Community Manager to ensure that all needs of the facilities are being addressed or brought to the Board’s attention

Communication

• Write monthly newsletter
• Write and upload articles and update content for the community website/app
• Maintain community calendars
• Provide regular email updates and written communication with residents
• Provide a weekly update to the Board of Directors

Homeowner Interaction

• Provide support for community clubs & organizations
• Respond to homeowner requests/questions
• Interact with management office on any service requests or inquiries received from the homeowners

General Management/Association Support

• Attend HOA meetings and provide oral or written reports to the Board of Directors
• Manage registered users on the community website/app
• Manage homeowner content (message boards) on the community website/app
• Upload documents, files, articles, and photos to the community website/app
• Oversee the architectural process

Event Planning

• Plan special community-wide events throughout the year
• Plan regular community activities, such as swim lessons, cooking classes, fitness programs, movie nights, educational seminars, story hours, etc.
• Provide sound feedback to the Board on what events work and those that don’t
• Provide creative suggestions to the Board for new events

In addition, the onsite director should….

• Have a flexible schedule to work evenings and weekends when necessary
• Be able to lift and carry boxes with event supplies
• Have strong communication skills (oral and written)
• Have good computer skills
• Work with little supervision
• Maintain good problem-solving skil

Qualifications:

• Minimum of two-years in HOA property management; CMCA or state-equivalent certifications desired
• Customer service focused; CAMs service their client on a daily basis
• Listening skills: CAMs need to listen to the problems of a client and provide a solution to meet the requests of the client
• Proactive: CAMs must proactively communicate with their client, team members, and superiors
• Management: CAMs must manage the budget, operations, schedules of a community association
• Winner: RealManage has a winning culture and is second to none

Pay and Benefits:

$25.00 to $30.00 hour, depending on education and experience.

Benefits include:

• Medical Insurance
• Dental Insurance
• Vision Insurance
• Life and Disability Insurance
• HSA (Required High Deductible Medical Plan to be eligible)
• FSA 
• Education Reimbursement 
• 401K matching 
• Employee Assistance Program (EAP)
• 11 paid Holidays