Onsite Concierge / Bilingual (MFL2024-7533) - RealManage

Overview

GrandManors is a Division of RealManage, a company that specializes in the management of community associations with onsite staff. 

Our mission is to provide the best possible lifestyle HOA management services to our partner communities by encompassing the Best People, Best Technology, and Best Service reputation of RealManage and its CiraConnect division. The GrandManors professional staff has decades of experience managing age-restricted communities, luxury high-rise condominiums, co-ops, urban mixed-use, and large-scale single-family developments with complex amenities. Our focus is on customer service and lifestyle for the residents and the boards we serve- ensuring that the community receives the finest management in the industry.

RealManage is a values-based company with the following values as our guiding principles:

• Integrity: we always do the right thing.
• Respect: for our customers, employees and company; mutual respect is the cornerstone for every RealManage relationship.
• Selflessness: more than teamwork; we are part of something special and much larger than any of us.
• Personal Relationships: we are a professional services company; people do business with people they like.
• Always Improving: never satisfied, always learning and always growing; one is either getting worse or getting better...never staying the same. At RealManage, we are always getting better.

Property Summary: 

The Brickell Bay Tower Condominium in Miami was built in 1964 and provides a total of 214 units on 14 floors. Brickell Bay Tower Condo is located in the heart of Brickell Financial Center and next to Brickell Avenue. This luxurious waterfront Condo offers great amenities including 24 h security, exercise room, an attended lobby, covered parking areas, swimming pool, a BBQ area and much more. The Brickell Bay Tower has water and city views as well as easy ocean access. Just couple of blocks away from trendy new Mary Brickell Village to enjoy the dining, shopping and nightlife.

Responsibilities

Phones and Emails-

• Answer phones
• Clear out HOA emails within 24 hours
• No later than 48 hours
• Acknowledge every email before assigning
• Voicemails are to be checked and returned daily
• Check and clear spam and junk folder
• Give time sensitive and priority emails to Resident Service Coordinator to follow up with management

Front Desk-

• Register new owners and tenants 
• Assist residents at the front desk
• Schedule appointments for new owners and new tenants
• New Tenant packages
• Monthly Calendars
• Access cards

Plus other work related tasks as needed

Qualifications

Candidate must be outgoing with a professional personality, a sense of humor, a positive outlook, patience and self-control. 

• Qualified applicant will display the following:
• Strong attention to detail;
• Ability to problem solve;
• Ability to maintain confidential information;
• Strong written and verbal communication skills;
• Ability to work independently or with a group;
• and ability to meet a high standard of customer service. 
• The ideal candidate will have at least 2 years professional administrative experience
• Excellent computer skills including Microsoft Office, 
• Will be flexible with project changes and be able to think outside the box.
• Flexible schedule is required as needed  
• Candidate must be able to work their assigned shift on a consistent basis.

Pay and Benefits:

$17.00 to $18.00, depending on education and experience.

Benefits include:

• Medical Insurance - * ‘Employee’ Insurance premium is paid for by company
• Dental Insurance
• Vision Insurance
• Life and Disability Insurance
• HSA (Required High Deductible Medical Plan to be eligible)
• FSA 
• Education Reimbursement 
• 401K matching 
• Employee Assistance Program (EAP)
• 11 paid Holidays