Onsite Delivery Manager Sydney, OH - Georgia IT Inc.
Cincinnati, OH
About the Job
Position: Onsite Delivery Manager
Location: Sydney, OH
Duration: Full Time
Skills Required
· 10+ years of overall IT experience; at least recent 5 years with Manufacturing and Supply Chain companies
· At least 2+ years' experience working as an Onsite Program Manager or Onsite Coordinator in North America
· Must have worked in Oracle ERP; implementation, support and upgrade (exposure to R12)
· Understanding of business financials, various engagement models etc.
· He /She should have worked in a global delivery model
· Strong communication skills are a MUST : verbal, written and presentation
· Prior experience of multi-geo rollouts and Oracle upgrades is preferred
· He /She should be open to travel up to 50% of time
· Manage customer relationships, project delivery, escalations, operational oversight
· Account mining in existing accounts and introductions to new customers
· Take SLKs solution offerings to customer and drive value-based growth
· Assess customer requirements and work with the internal stakeholders to provide solutions
· Key measurement criteria of this role: CSAT and Growth
Source : Georgia IT Inc.