Onsite Desktop Support - Diverse Linx
Annandale, VA
About the Job
Role: Onsite Desktop Support
Location: Annandale, VA 22003- Onsite
Duration: Fulltime
Technical/Functional Skills-
Diverse Lynx LLC is an Equal Employment Opportunity employer. All qualified applicants will receive due consideration for employment without any discrimination. All applicants will be evaluated solely on the basis of their ability, competence and their proven capability to perform the functions outlined in the corresponding role. We promote and support a diverse workforce across all levels in the company.
Location: Annandale, VA 22003- Onsite
Duration: Fulltime
Technical/Functional Skills-
- Strong knowledge of desktop/laptop hardware
- Good knowledge of Win 10, Win 11 & MS Office
- Knowledge of Mac OS is preferred
- Understanding of daily operations and delivery processes
- Application / software installation and trouble shooting
- Knowledge / exposure on ticketing tools (Service Now)
- Windows system administration
- Strong Troubleshooting Skills
- Hardware, operating system & software knowledge of laptops, desktops & mobile devices, printers etc.
- Working knowledge of supporting computer peripherals, like printer, scanners and non-standard devices etc.
- Understanding of active directory, networking
- Hardware, operating system & software knowledge
- Provides second-line investigation and diagnosis.
- Resolves and closes incidents/service requests as per the procedures & allocated timelines
- Logs relevant incident/service request details as per process in ITSM tool.
- Communicates with client regarding incident progress
- Ensures tickets are updated at all times until issues are resolved
- Complies with Quality Health Safety Environment (QHSE) and IT policies
- Liaises with clients, IT support groups and 3rd party providers when necessary
- Performs staging of PCs
- Performs IMAC (Install, Move, Add and Change) of End user hardware (Laptops, desktops, mobile devices, printers, desk phones, meeting room devices etc).
- Conducts hardware and software maintenance and support
- Troubleshoots and resolves PC incidents and/or VIP requests
- Assists with Site Security Officer (SSO) on IT security issues and virus elimination
- Creates/maintain documentation for scope of work
- Special events coverage, meeting room & VCON & voice devices support
- Centralized hardware and Spare part stocking and local site inventory management and asset management
- Stock management
Diverse Lynx LLC is an Equal Employment Opportunity employer. All qualified applicants will receive due consideration for employment without any discrimination. All applicants will be evaluated solely on the basis of their ability, competence and their proven capability to perform the functions outlined in the corresponding role. We promote and support a diverse workforce across all levels in the company.
Source : Diverse Linx