Onsite Desktop Support Technician - Apex Systems

Job#: 2049703

Job Description:

IT Desktop Support Technician 
Apex Systems is a world class technology services business that incorporates industry insights and experience to deliver solutions that fulfill our clients’ digital visions. Our client is looking for qualified candidates to work onsite providing desktop support needs with strong customer skills.  A+ certification requested but not mandatory. Prefer 3-5 years deskside experience. Printer skills a + 
Shift: Mon- Fri 8:00am-5:00 pm 
Location: Dallas, TX 
Day-to-day:
Position will start 11/11 to assist with a 2 week migration before transitioning into full time on-site Deskside Support. 
Provides day-to-day technical support to employees for network infrastructure and internal desktop systems software and hardware. Performs general maintenance tasks and resolves problems immediately, while more complex issues are identified to a higher level of support. Installs, configures and troubleshoots desktop systems and workstations. Manage queue, complete onsite repairs, manage inventory, update calls. Business casual dress code. Personal tools & specialty tools will be provided. 
 
General IT troubleshooting will likely be asked how to do certain things within the Windows operating system, and Microsoft apps like Teams, Outlook, OneDrive, OneNote. 

A+,  Dell and Lexmark certifications preferred
 
Strong customer service skills – personable, empathetic, patient – Will be handing off computers to our internal users
 
Communicates highly technical information to both technical and nontechnical personnel
 
May be called upon to recommend hardware and software solutions, including new acquisitions and upgrades
 
May participate in development of information technology and infrastructure projects
 
May involve use of problem management databases and help desk system

Required Qualifications:
• Candidate must maintain good customer focus meeting deadlines and  (SLA’s)
• Maintains, analyzes, troubleshoots, and repairs Desktop, Laptop, Server and Printer

Minimum Requirements:
•             3+ years plus supporting Desktops, Laptops and Printers.
•             3+ years plus with customer service experience
•             Great customer service 
 Preferred, NOT REQUIRED:
•             CompTIA A+
•             OEM Printer Warranty Certifications
•             OEM Laptop/Desktop Warranty Certifications
•             Lexmark Printer experience
•             Server experience would be a bonus
For this opportunity, you will also be eligible for benefits through Apex for the contract period, 401K, medical/health benefits options, a W2 hourly rate, weekly pay, and direct deposit!

 

 

 

 

 

 

 

 

 

EEO Employer

Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at [email protected] or 844-463-6178.